These Terms and Conditions ("Terms") govern your access to and use of the SkyKente website, mobile applications, dashboards, portals, software, communication tools, property-management features, property marketplace, integrations, content, and any other products or services made available by us collectively referred to as the "Platform".

In these Terms, "SkyKente", "we", "us", and "our" refer to the operator of the Platform. "User", "you", and "your" refer to any individual or legal entity that visits, registers for, accesses, or uses the Platform.

These Terms apply to all Platform users, including property owners, landlords, property developers, agencies, real estate agents, employees, contractors, administrators, tenants, prospective tenants, buyers, prospective buyers, service providers, maintenance personnel, movers, accountants, and members of the public.

By creating an account, submitting information, publishing a listing, applying for a property, making or recording a payment, communicating through the Platform, or otherwise using any part of the Platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms and any policies incorporated into them by reference.

If you are using the Platform on behalf of a company, agency, partnership, property owner, employer, or other organisation, you represent and warrant that you have authority to bind that organisation to these Terms. In that case, the words "you" and "your" also refer to that organisation.

If you do not agree to these Terms, you must not create an account, access restricted areas, submit personal information, or continue using the Platform.

These Terms should be read together with our Privacy Policy, Cookie Policy, Acceptable Use requirements, subscription or pricing information, and any additional written agreement entered into between you and SkyKente.

1. Acceptance of These Terms

You accept these Terms when you click an acceptance button, select a checkbox, create or activate an account, use the Platform after being presented with these Terms, or otherwise indicate your acceptance electronically or in writing.

Your use of a particular feature may also be subject to additional rules, instructions, service descriptions, order forms, subscription agreements, agency agreements, data-processing terms, or other supplemental conditions. Where such supplemental conditions conflict with these Terms, the supplemental conditions will apply to the relevant service to the extent of the conflict.

You are responsible for reviewing these Terms before using the Platform. You should retain a copy for your records.

2. Eligibility and Legal Capacity

You may use the Platform only if you have the legal capacity to enter into a binding agreement under applicable law. Unless expressly permitted by us, users must be at least eighteen years old.

A person below the age of eighteen may use the Platform only through, or with the verifiable authorisation and supervision of, a parent, legal guardian, or other legally authorised adult.

You must not use the Platform if you have previously been permanently suspended, if your use is prohibited by law, or if you are acting for an organisation that has not authorised your actions.

We may request reasonable information or documentation to verify your identity, age, authority, business registration, professional role, property ownership, agency appointment, or eligibility to use particular Platform features.

3. Nature and Role of the Platform

SkyKente provides technology that may support property discovery, property listings, tenant administration, lease management, invoicing, payment records, maintenance coordination, reporting, communication, and related real estate operations.

Unless we expressly state otherwise in a separate written agreement, SkyKente acts as a technology platform and is not the owner, landlord, seller, developer, purchaser, tenant, lender, insurer, valuer, advocate, accountant, property inspector, contractor, or real estate agent in transactions between users.

The publication of a property, development, land listing, unit, service provider, agency profile, or related content does not constitute an endorsement, guarantee, certification, valuation, warranty, or recommendation by SkyKente.

Any lease, sale agreement, agency agreement, management agreement, reservation, service contract, or other arrangement is entered into directly between the relevant parties unless we expressly confirm otherwise in writing.

Users are responsible for carrying out appropriate legal, financial, technical, ownership, identity, planning, valuation, structural, and property-related due diligence before entering into any transaction.

4. User Accounts and Registration Information

Certain Platform functions require an account. You agree to provide information that is accurate, current, complete, and not misleading, and to update your information promptly whenever it changes.

You must not create an account using a false identity, impersonate another person or organisation, misrepresent your affiliation, or create an account for a person or organisation without authorisation.

Each account is intended for the registered user or authorised organisation. Unless expressly supported by the Platform, account credentials must not be shared among multiple individuals.

Organisations are responsible for ensuring that their administrators, agents, staff, contractors, and other authorised users are properly approved and use the Platform only within the scope of their responsibilities.

You remain responsible for all activity carried out through your account, including actions taken by individuals to whom you have granted access, unless applicable law provides otherwise.

We may reject a registration, require additional verification, restrict available functionality, or refuse to activate an account where the information provided is incomplete, inconsistent, unverifiable, fraudulent, or presents a legal or security risk.

5. Account Security and Credential Protection

You are responsible for safeguarding your username, password, authentication codes, personal identification number, recovery information, and any other credentials used to access the Platform.

You must use a strong and unique password, keep your contact and recovery information current, sign out from shared devices, and take reasonable measures to prevent unauthorised account access.

You must not disclose authentication codes or passwords to any person claiming to be our employee, representative, agent, or support provider. We will not ask you to disclose your complete password.

You must notify us immediately if you suspect that your account, email address, device, authentication method, or credentials have been compromised or used without authorisation.

We may temporarily restrict an account, reset credentials, require additional verification, terminate active sessions, or take other reasonable protective measures where we detect or reasonably suspect unauthorised access, fraud, credential sharing, or other security threats.

You must not attempt to bypass authentication, role restrictions, subscription limitations, approval workflows, security controls, audit logs, or other access protections implemented on the Platform.

6. Organisations, Agencies and User Roles

Agency, landlord, developer, and organisational accounts may permit an authorised administrator to invite users, assign permissions, allocate departments, manage listings, access tenant records, review financial information, and perform other administrative functions.

The organisation controlling the account is responsible for determining which persons may access its workspace and what permissions they should receive.

Administrators must follow the principle of least privilege and grant each user only the access reasonably necessary for their duties.

An organisation is responsible for removing or restricting access promptly when an employee, agent, contractor, or representative changes role, leaves the organisation, or is no longer authorised to access Platform data.

Users must not access tenant, property, financial, employee, owner, applicant, or other records unless such access is authorised and necessary for a legitimate business purpose.

Disputes between an organisation and its administrators, employees, agents, property owners, tenants, or contractors regarding permissions or control of an account must ordinarily be resolved between those parties. We may request supporting evidence before changing ownership or administrative access.

7. Property, Unit, Land and Development Listings

Users who create, upload, import, publish, or manage property listings represent and warrant that they are legally authorised to advertise, manage, lease, sell, market, or otherwise deal with the relevant property.

Listing information must be accurate, current, lawful, and not misleading. This includes information concerning ownership, agency authority, location, availability, rent, sale price, deposits, service charges, taxes, utilities, dimensions, amenities, occupancy, condition, tenure, permitted use, construction status, completion dates, and any material restrictions.

Users must not publish duplicate, fictitious, bait-and-switch, unavailable, unlawfully obtained, unauthorised, or fraudulently priced listings.

Photographs, floor plans, maps, videos, descriptions, logos, documents, and other materials used in a listing must belong to the user or be used with valid permission.

Digitally altered, staged, enhanced, rendered, or illustrative media must not be presented in a manner that materially misrepresents the property. Where appropriate, such media should be clearly identified as illustrative.

Users must update or remove listings that are no longer available, have changed materially, or may mislead prospective tenants, purchasers, or other users.

We may review, reject, restrict, correct, unpublish, or remove listings that appear inaccurate, unlawful, fraudulent, discriminatory, unsafe, misleading, or inconsistent with these Terms.

We do not independently guarantee the identity of a listing party, legal title, property condition, availability, ownership documents, planning approvals, licences, construction quality, boundaries, valuation, rental income, or suitability of any listed property.

8. Fair, Lawful and Non-Discriminatory Use

Listings, tenant-screening activities, advertisements, communications, and property-management decisions must comply with applicable constitutional, equality, consumer-protection, housing, employment, and anti-discrimination requirements.

You must not use the Platform to publish discriminatory preferences, exclusions, restrictions, or advertisements that are prohibited by law.

Decisions regarding applicants, tenants, employees, contractors, buyers, or service providers must not be made using unlawful, irrelevant, or improperly obtained personal information.

You are solely responsible for ensuring that your application criteria, tenant screening, property allocation, rent requirements, employment practices, and service decisions comply with applicable law.

9. Property Enquiries, Applications and Viewings

Prospective tenants, buyers, and other interested users may use the Platform to submit enquiries, request viewings, express interest, provide supporting documents, or apply for available properties.

An enquiry, viewing request, application, saved property, reservation request, or expression of interest does not create a lease, sale agreement, tenancy, ownership right, guaranteed appointment, or obligation to accept an application.

Applicants must provide accurate information and must not submit forged, altered, stolen, misleading, or unlawfully obtained documents.

Property owners, agencies, and managers are responsible for reviewing applications fairly, safeguarding applicant information, communicating decisions, and complying with applicable legal requirements.

Users attending physical property viewings should independently verify the identity and authority of the person arranging the viewing and take reasonable personal-safety precautions.

Users should not make deposits or other payments solely because a listing appears on the Platform. Payment instructions, property availability, identity, and authority should be independently confirmed before funds are transferred.

10. Leases, Tenancies and Property Agreements

The Platform may enable users to create, upload, issue, review, accept, store, or administer leases, tenancy documents, management agreements, notices, inspection records, or other property-related documents.

Templates and automatically generated documents are provided for administrative convenience and may not be suitable for every property, transaction, jurisdiction, or legal relationship.

Users are responsible for reviewing all contractual terms, ensuring that the correct parties and property details are included, and obtaining independent legal advice where appropriate.

Unless expressly stated otherwise, we are not a party to agreements created, uploaded, signed, or administered through the Platform and do not determine or enforce the rights and obligations between landlords, tenants, agents, owners, developers, buyers, or service providers.

Electronic acceptance, signatures, timestamps, audit records, and stored copies may support transaction administration, but each party remains responsible for ensuring that its chosen execution method satisfies applicable legal requirements.

Where a Platform record conflicts with a valid signed agreement between the relevant parties, the signed agreement will ordinarily govern their relationship, subject to applicable law.

11. Rent, Deposits, Invoices and Other Payments

The Platform may allow users to generate invoices, display payment instructions, initiate or record payments, issue receipts, reconcile transactions, calculate balances, or maintain financial records.

Unless expressly stated otherwise, property-related amounts are determined by the relevant landlord, property owner, agency, developer, manager, or contracting party and not by SkyKente.

Users must verify the recipient name, account number, mobile-money number, payment reference, invoice amount, currency, and purpose before authorising a payment.

You should not rely on payment details received through unofficial messages, altered documents, social media, or unverified telephone numbers. Suspected changes to payment instructions should be independently confirmed using a trusted contact method.

A transaction displayed as initiated, pending, submitted, or processing is not necessarily complete. A payment is subject to confirmation by the relevant bank, mobile-money provider, payment processor, landlord, agency, or recipient.

Processing times, reversals, chargebacks, transaction limits, service interruptions, and payment failures may be governed by third-party payment-provider terms.

Users are responsible for applicable rent, deposits, service charges, taxes, penalties, utilities, transaction fees, and other amounts arising from agreements they enter into.

Any receipt produced through the Platform reflects the information available to the issuing organisation and does not prevent correction where a transaction was reversed, duplicated, entered incorrectly, fraudulently reported, or not successfully settled.

Refunds relating to rent, deposits, reservations, property purchases, or third-party services must ordinarily be requested from the party that received the funds, subject to the applicable agreement and law.

12. Platform Plans, Subscriptions and Fees

Certain Platform features may require a paid plan, licence, subscription, usage fee, transaction fee, or separately agreed charge.

The features, user limits, property limits, storage limits, reporting tools, support levels, integrations, and other entitlements included in each plan will be described on the applicable pricing page, order form, invoice, or written agreement.

Unless otherwise stated, subscription fees are charged in advance for the selected billing period. You authorise us and our payment providers to charge the payment method supplied for all applicable fees, taxes, and authorised renewals.

Where automatic renewal applies, your subscription may renew for a period equal to the previous billing period unless cancelled before the renewal date in accordance with the cancellation process made available to you.

You are responsible for maintaining valid billing information and ensuring that payments are made when due.

We may suspend or limit paid features if an amount remains overdue, a payment is reversed, the payment method is invalid, or continued provision of the service presents a fraud or security risk.

Unless an order form, refund policy, mandatory consumer-protection requirement, or other written agreement states otherwise, fees already paid are non-refundable once the relevant subscription period or service has begun.

We may change prices or plan structures by providing reasonable notice. Price changes will ordinarily apply from the next renewal period and not retrospectively to a billing period already paid for.

Downgrading or cancelling a plan may result in loss of access to features, reduced account limits, restricted exports, or archival of information exceeding the new plan limits.

13. Maintenance and Repair Requests

The Platform may provide functionality for reporting, assigning, tracking, documenting, communicating, and closing maintenance and repair requests.

Users submitting requests must provide information that is accurate, sufficiently detailed, and truthful. Where appropriate, users may provide photographs, videos, access instructions, incident descriptions, or other supporting materials.

Users must not exaggerate, conceal, fabricate, duplicate, or misclassify a repair issue. False or misleading reports may cause delays, unnecessary expenses, administrative action, or account restrictions.

Priority labels, estimated completion dates, automated notifications, and assignment statuses are operational tools only and do not guarantee a particular response or resolution time.

Landlords, agencies, property managers, technicians, contractors, and service providers remain responsible for assessing requests, determining urgency, arranging property access, complying with safety requirements, and carrying out repairs competently.

The Platform is not an emergency-response service. Where an incident presents an immediate risk to life, health, safety, property, or security, users should contact the appropriate emergency authority, utility provider, building manager, landlord, or other responsible service directly.

Occupants must provide lawful and reasonable access where required for inspection or repair, subject to the applicable lease and legal notice requirements.

14. Communications, Notices and Notifications

The Platform may facilitate email, SMS, push notifications, in-app messages, reminders, notices, support messages, and communications between users.

You consent to receive transactional and service-related communications necessary to operate your account, process requests, communicate payment or maintenance information, provide security alerts, and administer the services you use.

Marketing communications will be handled in accordance with applicable law and the communication preferences made available to you.

You are responsible for keeping your telephone number, email address, postal address, and notification preferences current.

Delivery status, read receipts, timestamps, automated reminders, and message logs may not conclusively prove that a recipient personally read, understood, or acted on a communication.

Users are responsible for determining whether a particular notice must also be delivered through another method to satisfy a lease, contract, court order, or legal requirement.

You must not use Platform communications to harass, threaten, defame, deceive, spam, discriminate against, or unlawfully solicit another person.

15. User Content and Uploaded Information

"User Content" means information or material submitted, uploaded, imported, stored, created, transmitted, or displayed by a user through the Platform, including listings, photographs, videos, documents, messages, comments, records, reports, logos, descriptions, and financial or tenancy information.

You retain ownership of your User Content, subject to any rights held by third parties.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, transmit, display, back up, process, and otherwise use that content solely as reasonably necessary to provide, secure, support, improve, and administer the Platform.

Where you choose to publish content publicly, the licence also permits us to display and distribute that content through the public portions of the Platform and approved promotional or property-discovery channels.

You represent and warrant that you own the User Content or have all permissions required to submit and use it, and that it does not infringe intellectual-property, confidentiality, privacy, data-protection, contractual, or other rights.

You must not upload malicious files, unlawful content, forged records, intimate images without consent, confidential third-party information without authority, or content that exposes another person to an unreasonable security or privacy risk.

We may remove, restrict, preserve, or disclose User Content where reasonably necessary to comply with law, protect users, investigate abuse, enforce these Terms, respond to a valid legal request, or maintain Platform security.

16. Personal Data and Privacy Responsibilities

We process personal data in accordance with our Privacy Policy and applicable data-protection requirements.

Depending on the service and context, we may act as a data controller, joint controller, or data processor. An agency, landlord, developer, employer, or other organisation using the Platform may separately act as a controller of the personal data it collects and manages through its account.

Organisations using the Platform must ensure that they have a lawful basis for collecting, uploading, accessing, sharing, retaining, or otherwise processing personal data.

Users must provide required notices, obtain consent where consent is necessary, collect only information that is relevant, restrict access appropriately, retain information only as long as necessary, and respond properly to data-subject requests.

Users must not upload identity documents, financial records, health information, biometric information, criminal information, children’s information, or other sensitive personal data unless such processing is necessary, lawful, proportionate, appropriately protected, and supported by the required authority.

Where an organisation uses the Platform to store personal information relating to tenants, applicants, employees, contractors, owners, or other individuals, that organisation remains responsible for the lawfulness and accuracy of its underlying records.

Users must not export, scrape, sell, disclose, or reuse personal information obtained through the Platform for unrelated marketing, surveillance, profiling, harassment, discrimination, fraud, or any other unauthorised purpose.

Individuals may have rights concerning their personal data, including rights to be informed, request access, object to certain processing, request correction, and request deletion in circumstances provided by law. Requests will be handled in accordance with applicable law and our Privacy Policy.

17. Cybersecurity and Responsible Platform Use

We implement reasonable administrative, organisational, and technical measures designed to protect the Platform and the information processed through it. However, no internet-based service, transmission method, or storage system can be guaranteed to be completely secure.

You must not attempt, directly or indirectly, to:

(a) gain unauthorised access to any account, database, server, network, device, source code, administrative area, or information;

(b) test, probe, scan, exploit, or circumvent a vulnerability or security control without our prior written authorisation;

(c) introduce viruses, ransomware, spyware, worms, malicious scripts, corrupted files, or other harmful code;

(d) interfere with, overload, disrupt, disable, degrade, or impair the Platform or another user's access;

(e) intercept communications, authentication data, personal information, payment information, or traffic without lawful authority;

(f) automate access through bots, scrapers, crawlers, scripts, or similar tools contrary to our instructions or without written permission;

(g) reverse engineer, decompile, disassemble, decode, copy, or attempt to extract source code except where such restriction is prohibited by applicable law;

(h) conceal, falsify, or manipulate your identity, device details, communication origin, transaction records, audit information, or Platform activity;

(i) conduct phishing, credential theft, social engineering, impersonation, account takeover, fraud, or other deceptive activity; or

(j) use Platform information to facilitate unlawful access, stalking, harassment, burglary, physical harm, financial crime, or any other illegal activity.

Good-faith security concerns should be reported privately through our official contact or security-reporting channel and must not be publicly disclosed in a manner that creates an avoidable risk to users.

18. Prohibited Conduct

In addition to other restrictions in these Terms, you must not use the Platform to:

(a) violate any law, regulation, court order, licence, professional obligation, contractual duty, or third-party right;

(b) commit, encourage, conceal, or facilitate fraud, money laundering, corruption, tax evasion, theft, forgery, identity misuse, or other unlawful activity;

(c) advertise or deal with property without lawful authority;

(d) request or collect payments using false identities, misleading listings, unauthorised accounts, or deceptive instructions;

(e) impersonate another person, agency, company, landlord, tenant, employee, government authority, or representative of SkyKente;

(f) submit false complaints, maintenance requests, reviews, applications, documents, receipts, payment records, or transaction information;

(g) harass, intimidate, threaten, exploit, defame, discriminate against, or invade the privacy of another person;

(h) publish obscene, hateful, violent, defamatory, deceptive, exploitative, or otherwise unlawful content;

(i) misuse personal data, confidential information, contact information, or documents obtained through the Platform;

(j) manipulate ratings, reviews, search results, engagement statistics, listing status, pricing, or other Platform features;

(k) resell, sublicense, lease, commercially exploit, or provide unauthorised access to the Platform;

(l) remove or alter copyright, trademark, ownership, attribution, or security notices; or

(m) assist another person in carrying out any prohibited activity.

19. Third-Party Services and Integrations

The Platform may connect to or rely upon third-party services, including payment providers, banks, mobile-money operators, mapping services, cloud hosting providers, email and SMS providers, identity-verification tools, analytics providers, social media platforms, property portals, and other integrations.

Third-party services are governed by their own terms, privacy notices, fees, service levels, eligibility requirements, and operating procedures.

We do not control and are not responsible for the availability, security, accuracy, legality, acts, omissions, content, pricing, or performance of third-party services.

A link to a third-party website or the availability of an integration does not imply endorsement or guarantee.

You are responsible for reviewing third-party terms before connecting an account, authorising data access, or completing a transaction.

We may modify, suspend, or discontinue an integration where the third-party service changes, becomes unavailable, presents a security or compliance concern, or is no longer commercially or technically practical.

20. Intellectual Property Rights

The Platform and its underlying software, source code, object code, workflows, interfaces, databases, designs, graphics, text, branding, logos, icons, templates, reports, documentation, and functionality are owned by or licensed to SkyKente and are protected by applicable intellectual-property laws.

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform for its intended purpose.

This licence does not transfer ownership of the Platform or any intellectual property to you.

You may not reproduce, modify, translate, distribute, publish, sell, rent, sublicense, frame, mirror, create derivative works from, or commercially exploit the Platform except with our prior written consent or as expressly permitted by law.

You must not use our name, trademarks, branding, logos, or confusingly similar marks without prior written authorisation.

Feedback, suggestions, enhancement requests, recommendations, and other ideas voluntarily provided to us may be used to improve the Platform without an obligation to compensate you, provided that we do not claim ownership of your confidential information or pre-existing intellectual property.

21. Reporting Fraud, Abuse and Infringement

Users are encouraged to report suspected fraudulent listings, identity impersonation, unauthorised property advertisements, payment scams, cybersecurity incidents, privacy violations, intellectual-property infringement, or other misconduct through the official reporting channels made available on the Platform.

Reports should include sufficient factual information to allow reasonable review. We may request identification, proof of ownership, authority documents, original files, transaction records, correspondence, court orders, or other supporting evidence.

Submitting a report does not guarantee immediate removal, suspension, recovery of funds, or any particular outcome.

We may preserve relevant records, restrict content, contact affected parties, request further information, or refer a matter to law-enforcement, regulatory, judicial, professional, or other competent authorities where appropriate.

Users must not knowingly submit false, malicious, retaliatory, or misleading reports.

22. Monitoring, Auditing and Enforcement

To protect the Platform, users, and legitimate business operations, we may monitor account activity, access logs, usage patterns, listing activity, administrative changes, messages, transactions, and technical information to the extent permitted by law.

We may investigate suspected violations and request explanations, identity confirmation, ownership evidence, payment records, authority documents, or other supporting information.

We may remove content, limit features, block transactions, revoke sessions, restrict exports, suspend accounts, or take other proportionate action where we reasonably believe that:

(a) these Terms or applicable law have been violated;

(b) an account or listing presents a fraud, privacy, security, safety, or legal risk;

(c) information supplied is materially false, misleading, incomplete, or unverifiable;

(d) an amount owed to us remains unpaid;

(e) continued access could harm another user, third party, the Platform, or our reputation; or

(f) restriction is necessary to comply with a legal obligation or valid authority request.

Enforcement decisions may be based on automated alerts followed by human review where appropriate.

23. Platform Availability, Maintenance and Changes

We aim to provide a reliable service but do not guarantee uninterrupted, error-free, secure, or continuously available access.

The Platform may be temporarily unavailable because of maintenance, updates, security work, infrastructure failures, internet outages, third-party service disruptions, power interruptions, legal requirements, excessive demand, or events outside our reasonable control.

We may add, remove, replace, redesign, limit, or modify features where reasonably necessary for security, compliance, performance, business, or technical reasons.

Where a material change significantly reduces the core functionality of a paid service, we will provide notice where reasonably practicable and legally required.

Users are responsible for maintaining suitable devices, supported software, internet access, and system configurations required to use the Platform.

24. Data Retention, Exports and Backups

The Platform may offer tools to store, download, export, or generate records. Availability of these tools may depend on your role, plan, account status, and applicable retention requirements.

You are responsible for maintaining independent copies of important leases, title records, financial statements, invoices, receipts, inspection records, tenant records, statutory documents, and other information needed for legal, accounting, tax, audit, or business-continuity purposes.

We may maintain backups for operational recovery, but backups are not a substitute for your own recordkeeping obligations and may not permit restoration of a particular file, version, or item.

Following cancellation, suspension, or termination, access to information may be limited or discontinued. Subject to legal, security, backup, and contractual requirements, information may subsequently be deleted, anonymised, or retained for a permitted purpose.

Where reasonably available, users should export required records before closing or downgrading an account.

25. Disclaimer of Warranties

To the fullest extent permitted by law, the Platform is provided on an "as is" and "as available" basis.

We do not warrant that the Platform will always be available, uninterrupted, error-free, completely secure, or compatible with every device, browser, integration, or operating environment.

We do not guarantee the accuracy, completeness, legality, authenticity, reliability, suitability, or availability of listings, prices, documents, messages, user identities, property descriptions, payment information, third-party services, generated reports, search results, or other user-supplied information.

We do not guarantee that a property will meet a user's requirements, that an applicant will be accepted, that a tenant will perform their obligations, that a transaction will complete, that a maintenance provider will perform satisfactorily, or that a user will achieve a particular financial or business result.

Information provided through the Platform is general administrative or informational content and does not constitute legal, financial, tax, investment, valuation, engineering, surveying, architectural, insurance, or professional advice.

Nothing in these Terms excludes any warranty, guarantee, right, or remedy that cannot lawfully be excluded or limited.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to the paragraph above and to the fullest extent permitted by law, SkyKente and its directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss.

This includes loss of profit, revenue, anticipated savings, business opportunity, reputation, goodwill, use, data, or business interruption arising from or related to the Platform.

We will not be responsible for loss or damage arising from:

(a) inaccurate, fraudulent, unlawful, or misleading information supplied by a user or third party;

(b) a property transaction, lease, viewing, payment, deposit, maintenance arrangement, or other agreement between users;

(c) unauthorised access caused by your failure to protect credentials or devices;

(d) interruption or failure of a bank, payment provider, telecommunications provider, hosting provider, internet service, mapping service, or other third party;

(e) decisions made in reliance on automatically generated reports, reminders, calculations, summaries, recommendations, or Platform records without appropriate verification;

(f) the acts or omissions of a landlord, tenant, property owner, agency, agent, employee, contractor, developer, purchaser, service provider, or other user; or

(g) events outside our reasonable control.

Where we are found liable and applicable law permits a contractual cap, our total aggregate liability arising from the affected paid service will not exceed the amount paid directly to us by the claimant for that service during the twelve months immediately preceding the event giving rise to the claim.

Where the claimant used only a free service, our aggregate liability will be limited to the minimum amount permitted by applicable law.

27. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SkyKente, its affiliates, directors, officers, employees, contractors, licensors, and service providers from claims, losses, liabilities, penalties, damages, costs, and reasonable legal expenses arising from:

(a) your breach of these Terms;

(b) your User Content, listings, documents, communications, or instructions;

(c) your infringement of another person's intellectual-property, privacy, confidentiality, contractual, data-protection, or other rights;

(d) your property, tenancy, employment, agency, payment, maintenance, or service relationship with another person;

(e) your violation of law; or

(f) the acts or omissions of individuals using an organisational account under your control.

This indemnity will not apply to the extent that a claim was directly caused by our own unlawful conduct, gross negligence, or wilful misconduct, where such limitation is required by law.

28. Suspension, Cancellation and Termination

You may stop using the Platform at any time. Account owners may request cancellation through the account controls or official support channels, subject to outstanding contractual and payment obligations.

Cancellation does not automatically cancel or terminate leases, property agreements, payment obligations, service contracts, or relationships entered into with other users.

We may suspend, restrict, or terminate access immediately where reasonably necessary to protect users, prevent fraud or harm, respond to a security incident, comply with law, enforce these Terms, or address overdue fees.

In less urgent cases, we may provide notice and an opportunity to remedy the relevant breach before termination.

On termination, your licence to use the Platform ends. Provisions intended by their nature to continue will survive, including provisions concerning ownership, confidentiality, data retention, payment obligations, disclaimers, liability, indemnification, disputes, and governing law.

Termination will not affect rights, liabilities, or obligations that arose before the effective termination date.

29. Confidentiality

Users may obtain access to confidential information through the Platform, including tenant records, applicant details, owner information, financial data, leases, reports, internal notes, property documents, business information, and security information.

Confidential information must be used only for an authorised and legitimate purpose and must not be disclosed to unauthorised persons.

Users must implement reasonable safeguards and ensure that employees, agents, contractors, and service providers with access to confidential information are bound by appropriate confidentiality obligations.

Confidentiality obligations do not apply to information that is lawfully public, independently developed without use of confidential information, lawfully received from another source without restriction, or required to be disclosed by law.

Where disclosure is legally required, the disclosing party should, where lawful and reasonably practicable, notify the affected party before disclosure.

30. Events Beyond Reasonable Control

We will not be responsible for delay, interruption, or failure caused by events beyond our reasonable control.

Such events may include natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, government action, labour disputes, national emergencies, internet or telecommunications failures, power outages, cyberattacks by third parties, failures of essential suppliers, or changes in law.

We will take reasonable steps to reduce disruption and restore affected services where practicable.

31. Changes to These Terms

We may update these Terms to reflect changes in law, regulation, Platform functionality, security practices, business operations, payment arrangements, or user-protection measures.

The effective date displayed at the top of this page will indicate when the current version became effective.

Where changes are material, we may provide notice through the Platform, email, account notification, or another reasonable method before the changes take effect.

Continued use of the Platform after updated Terms take effect constitutes acceptance of the updated Terms, except where applicable law requires a different form of consent.

If you do not agree to a material update, you must stop using the affected services and may cancel your account in accordance with these Terms.

32. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya, without prejudice to any mandatory rights that may apply to a user under another applicable law.

Before commencing formal proceedings, a party should provide written notice describing the dispute and allow the other party a reasonable opportunity to investigate and attempt to resolve it.

Users should first submit Platform-related complaints through our official customer-support or contact channel.

Disputes between landlords, tenants, agencies, owners, developers, buyers, contractors, service providers, or other users should ordinarily be resolved between those parties under their applicable agreement and the law.

Where a dispute concerning these Terms cannot be resolved informally, it will be submitted to the courts of competent jurisdiction in Kenya unless the parties agree in writing to mediation, arbitration, or another lawful dispute-resolution method.

Nothing in this section prevents either party from seeking urgent interim, protective, injunctive, or conservatory relief from a court of competent jurisdiction.

33. General Legal Provisions

Entire agreement: These Terms, together with incorporated policies and any applicable written service agreement, constitute the agreement between you and us concerning your use of the Platform.

Severability: If any provision is held invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

No waiver: A failure or delay in enforcing a right does not waive that right or prevent its later enforcement.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the Platform, subject to applicable law.

No partnership: These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship between you and SkyKente.

Third-party rights: Except where expressly stated, these Terms do not grant enforceable rights to a person who is not a party to them.

Headings: Section headings are provided for convenience and do not affect interpretation.

Language: Where these Terms are translated, the English version will prevail to the extent permitted by law if there is an inconsistency.

34. Contact Information

Questions, complaints, security concerns, privacy requests, infringement notices, or other communications concerning these Terms may be submitted through our official contact channels.

Please include your full name, account email address, organisation or agency name where applicable, a clear description of the issue, and any relevant supporting information.

For your security, do not include your complete password, authentication code, private key, full payment-card details, or other unnecessary sensitive information in a support request.

You may contact us through the Contact Us page or through the support options displayed within your account.

Formal legal notices should be delivered through the official registered contact details published by SkyKente or otherwise provided in an applicable written agreement.

35. Acknowledgement

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms and the policies incorporated into them.

You further acknowledge that property and financial transactions involve risk and that you are responsible for verifying identities, property information, contractual terms, payment instructions, and professional advice before making decisions or transferring funds.

If you are acting for an organisation, you confirm that you are authorised to accept these Terms on its behalf and that the organisation will ensure compliance by all users operating under its account.