This Cookie Policy explains how SkyKente uses cookies, local storage, software development kits, pixels, tags, device identifiers, and other similar technologies when you access or use our website, mobile applications, public property pages, account portals, agency dashboards, tenant services, forms, and related digital services.

In this Cookie Policy, "SkyKente", "we", "us", and "our" refer to the operator of the Platform. "You" and "your" refer to any visitor, registered user, property seeker, applicant, tenant, landlord, property owner, developer, agency representative, employee, service provider, or other person who accesses or uses the Platform.

Cookies and similar technologies may be used to keep the Platform operational, maintain secure sessions, remember preferences, process forms, protect accounts, understand Platform usage, diagnose technical problems, improve performance, and support relevant communications.

Some cookies are necessary for the Platform to function correctly and cannot ordinarily be disabled through SkyKente's preference controls. Other cookies are optional and may be accepted, rejected, or managed according to the choices made available to you.

This Cookie Policy should be read together with our Privacy Policy, Terms and Conditions, Accessibility Statement, Disclaimer, and any additional consent notice presented when a particular technology or service is activated.

We aim to use cookies and similar technologies transparently, proportionately, securely, and in accordance with the Constitution of Kenya, the Data Protection Act, 2019, applicable Data Protection Regulations, consumer-protection requirements, cybersecurity obligations, and other applicable laws.

Where consent is required for an optional cookie or similar technology, we will seek to provide an appropriate choice before that technology is activated, except where an applicable legal exception applies.

Your cookie choices may apply only to the browser, device, application installation, or domain on which they were saved. You may need to update your preferences separately when using another browser or device.

1. Introduction and Scope

This Cookie Policy applies to cookies and similar technologies used on SkyKente-controlled websites, mobile applications, public pages, property search tools, account areas, contact forms, application forms, payment-related workflows, tenant services, agency dashboards, and customer support pages.

The Policy also applies where SkyKente uses third-party tools or integrations that place, access, read, or process information on your browser, device, or application in connection with the Platform.

Cookies may be used on public pages that do not require an account and on restricted pages that require authentication.

The specific cookies used may vary depending on the page visited, feature activated, account type, device, browser, country, consent preference, and third-party services currently integrated with the Platform.

This Policy does not automatically govern cookies used independently by property agencies, landlords, developers, payment providers, social-media platforms, mapping providers, advertisers, or other third parties on websites and services they separately control.

Where you leave the SkyKente Platform or interact directly with an external provider, that provider's own cookie and privacy policies may apply.

We encourage you to review this Policy together with your browser, device, and application privacy settings so that you understand and control how information may be stored or accessed.

2. What Cookies Are

A cookie is a small text file or piece of data that a website may place on, or retrieve from, your browser or device when you visit a page or interact with an online service.

Cookies may contain a unique identifier, session reference, preference value, expiry date, authentication status, or other limited information used by the website or service that created them.

Cookies generally do not contain the complete personal information stored in your SkyKente account. Instead, they may contain identifiers that allow the Platform to recognise a browser, maintain a session, retrieve a saved preference, or associate activity with an existing record.

Some cookies exist only while your browser remains open and are deleted when the browsing session ends. These are commonly referred to as session cookies.

Other cookies may remain on your browser or device for a defined period or until you delete them. These are commonly referred to as persistent cookies.

A cookie may be placed directly by SkyKente. This is generally described as a first-party cookie.

A cookie may also be placed by another organisation whose service, code, content, or integration is used on the Platform. This is generally described as a third-party cookie.

Cookie behaviour may differ across browsers, devices, operating systems, mobile applications, private browsing modes, extensions, and security settings.

3. Cookies and Similar Technologies

SkyKente may use technologies that perform functions similar to cookies, even where they are not technically stored as traditional browser cookies.

Local storage: Browser local storage may retain preferences, interface settings, consent choices, draft information, or other data on your device for future visits.

Session storage: Session storage may temporarily retain information needed during a particular browsing session and may be cleared when the browser tab or session closes.

Software development kits: Mobile applications may use software development kits supplied by SkyKente or third parties to support analytics, security, notifications, authentication, crash reporting, or other application functions.

Pixels and tags: Small pieces of code may help determine whether a page or message was opened, how a campaign performed, whether an action was completed, or how users interact with content.

Device identifiers: A browser, mobile device, application installation, or operating system may provide identifiers used for security, fraud prevention, analytics, notifications, and service continuity.

Server logs: Our servers may automatically record internet protocol addresses, access times, requested pages, browser information, response codes, device information, and security events.

Cached information: Browsers and devices may temporarily store images, stylesheets, scripts, documents, and other resources to improve loading speed and reduce repeated data transfers.

References to cookies in this Policy should be understood to include these and other similar technologies where the context permits.

4. Why SkyKente Uses Cookies

SkyKente may use cookies and similar technologies for operational, security, functional, analytical, personalisation, communication, and compliance purposes.

Cookies may help the Platform recognise that a user has signed in and maintain the authenticated session while the user moves between authorised pages.

They may help protect forms, requests, account changes, payment workflows, and other activities against unauthorised or malicious submissions.

Cookies may remember selected language, display, consent, interface, location, accessibility, search, or account preferences.

They may help ensure that a user is directed to the appropriate account area, agency workspace, tenant dashboard, administrative interface, or public experience.

Analytics and performance technologies may help us understand how users navigate the Platform, which features are used, where errors occur, how long pages take to load, and where usability may be improved.

Security technologies may help identify unusual login attempts, automated attacks, suspicious requests, repeated form submissions, fraud, abuse, scraping, and other activity that may harm users or the Platform.

Communication technologies may help measure whether a service email, account notification, or authorised marketing communication was delivered or opened.

Cookies may also help us record and demonstrate consent choices, comply with legal obligations, resolve complaints, maintain audit information, and respect a user's selected preferences.

5. Categories of Cookies We May Use

SkyKente may organise cookies and similar technologies into categories according to their purpose and whether they are necessary for the service requested.

Essential cookies are required for core Platform functions, security, authentication, session management, form protection, consent recording, and service delivery.

Preference or functional cookies may remember selections and provide a more consistent or personalised interface.

Analytics cookies may help SkyKente understand Platform use, visitor activity, feature performance, and improvement opportunities.

Performance cookies may help diagnose slow loading, application failures, errors, crashes, and technical reliability issues.

Marketing cookies may support campaign measurement, relevant communications, or advertising where such activities are enabled and lawfully authorised.

Third-party service cookies may be placed by providers involved in maps, payments, analytics, communications, media, security, support, or other Platform functions.

A particular technology may support more than one purpose. Where appropriate, we seek to classify it according to its primary function and the legal basis applicable to its use.

The availability of a cookie category does not necessarily mean that every technology in that category is active at all times.

6. Essential Cookies

Essential cookies are necessary for the Platform to operate securely and provide functions specifically requested by the user.

These cookies may be used without optional marketing or analytics consent where their use is strictly necessary for service delivery, security, compliance, or another lawful purpose.

Essential cookies may support page navigation, server routing, load balancing, form submission, user authentication, secure account access, error prevention, and communication between the browser and the Platform.

They may help distinguish a legitimate user request from automated, duplicated, malicious, or technically invalid activity.

They may also store cookie-consent decisions so that the Platform can remember whether optional cookies should be activated.

Essential cookies may be required to maintain items temporarily entered into a form, continue a multi-step workflow, preserve a session, or prevent information from being lost while a request is being completed.

Disabling or blocking essential cookies through browser controls may cause login, forms, payment-related pages, application workflows, account functions, security checks, and saved consent preferences to stop working correctly.

Because these cookies support necessary functions, the SkyKente preference centre may display them as permanently enabled.

7. Session and Authentication Cookies

Session cookies help SkyKente maintain continuity while you move between pages, submit forms, or use account-based features.

When you sign in, a session cookie or similar identifier may help the Platform recognise that authentication has already been completed for that session.

This reduces the need to re-enter your password each time you open another authorised page.

Authentication cookies may also help identify the correct user role, agency, workspace, tenant profile, permissions, and access level associated with the session.

Session technologies may support login, logout, account recovery, multi-factor authentication, device recognition, and protection against unauthorised account use.

Session cookies do not replace the need for users to protect passwords, authentication codes, email accounts, devices, and account recovery information.

A session may expire automatically after a period of inactivity, when the browser closes, when the user signs out, when credentials are changed, or when SkyKente revokes the session for security reasons.

Users should sign out after using a shared or public device and avoid allowing an untrusted browser to remember account credentials.

Clearing cookies may sign you out of SkyKente and require you to complete authentication again.

8. Security and CSRF Protection Cookies

SkyKente may use security cookies and related technologies to protect users, accounts, forms, communications, transactions, data, and Platform infrastructure.

Security cookies may support fraud prevention, bot detection, request validation, device recognition, login protection, rate limiting, suspicious activity monitoring, and protection against automated attacks.

The Platform may use anti-forgery or Cross-Site Request Forgery protection, commonly referred to as CSRF protection.

CSRF protection helps verify that sensitive requests submitted to SkyKente originated from an authorised Platform session rather than from an unrelated or malicious website.

A CSRF token may be stored in a cookie, form, page, request header, session record, or another secure mechanism and compared when a request is submitted.

This protection may apply to account changes, property forms, enquiries, applications, maintenance requests, payment-related actions, administrative functions, and other state-changing requests.

Security technologies may record unusual login attempts, repeated failed submissions, suspicious devices, invalid tokens, unexpected request patterns, or access from locations associated with elevated risk.

Where suspicious activity is detected, SkyKente may require additional authentication, terminate a session, block a request, temporarily restrict an account, reset credentials, or perform another reasonable security action.

Blocking security or CSRF cookies may prevent forms from being submitted and may result in an expired-session, unauthorised-request, or security-validation error.

Security cookies and logs may be retained for a reasonable period where necessary to investigate incidents, prevent repeated abuse, protect users, comply with law, or establish and defend legal claims.

9. Analytics Cookies

SkyKente may use analytics cookies and similar technologies to better understand how visitors and registered users interact with the Platform. These technologies help us improve usability, accessibility, reliability, navigation, performance, and the overall customer experience.

Analytics information may include page visits, navigation paths, search activity, button clicks, session duration, browser type, operating system, approximate geographic region, device category, referral source, language settings, and feature usage.

Analytics technologies are intended to help us understand trends and aggregate behaviour rather than identify an individual user's personal activities wherever reasonably possible.

Information collected through analytics may be aggregated, anonymised, pseudonymised, or otherwise processed to reduce unnecessary identification where appropriate.

Analytics reports may assist us in determining which pages perform well, where users encounter difficulties, which features require improvement, and how Platform performance changes over time.

We may also use analytics to evaluate system upgrades, interface improvements, accessibility enhancements, search performance, property discovery tools, account workflows, and other Platform improvements.

Where analytics cookies require your consent under applicable law, they will only be enabled after the required consent has been obtained.

10. Performance Cookies

Performance cookies help us understand the technical health of the Platform and identify opportunities to improve speed, stability, responsiveness, and reliability.

These technologies may record information such as page loading times, server response times, failed requests, browser compatibility, application crashes, rendering problems, connection interruptions, and resource usage.

Performance information helps our engineering teams diagnose technical issues before they affect a larger number of users.

Performance monitoring may also identify features that consume excessive resources or perform differently across browsers, operating systems, or mobile devices.

Some performance technologies may be provided by trusted infrastructure or monitoring providers that assist SkyKente in maintaining Platform reliability.

We use this information to improve application stability, reduce downtime, optimise server resources, improve page rendering, and provide a better overall user experience.

Performance monitoring does not ordinarily involve profiling users for advertising purposes.

11. Preference and Functional Cookies

Functional cookies allow SkyKente to remember preferences that improve convenience and reduce the need to repeatedly enter the same information.

These cookies may remember your selected language, preferred currency, accessibility settings, display mode, recently viewed properties, consent choices, dashboard layout, search filters, or other interface preferences.

Functional cookies may also remember temporary form information where appropriate so that users do not lose progress if a page reloads or an unexpected interruption occurs.

Depending on the feature, these preferences may remain available for a limited period or until they are cleared by the user or expire automatically.

Some preference information may instead be stored securely within your authenticated account so that it is available across supported devices after login.

Disabling functional cookies may reduce convenience but should not ordinarily prevent access to essential Platform functions.

12. Marketing and Communication Cookies

Where permitted by applicable law and your selected preferences, SkyKente may use marketing cookies to understand the effectiveness of communications, campaigns, promotions, and educational content.

Marketing technologies may help determine whether authorised communications were opened, which pages were visited after a campaign, and whether users completed a requested action.

Marketing cookies may also help avoid repeatedly displaying the same promotional content to the same visitor.

SkyKente does not sell your personal information through cookies. Marketing technologies are intended to improve communication relevance and campaign effectiveness rather than disclose your personal information to unrelated organisations.

Some marketing services may be provided by carefully selected third-party providers acting on our behalf or providing communication infrastructure.

Where marketing cookies require consent under applicable law, they will not be activated until the required consent has been provided.

You may withdraw consent for optional marketing cookies at any time through the available cookie preference controls.

13. Third-Party Cookies

Some features available through SkyKente rely on trusted third-party service providers.

These providers may place or access cookies necessary to deliver services such as maps, payment processing, analytics, customer support, authentication, media playback, fraud prevention, cloud hosting, or communication infrastructure.

Third-party cookies are governed by the privacy and cookie practices of the organisation that provides the relevant service.

SkyKente does not control every cookie placed by an external provider once you leave the Platform or interact directly with that provider's service.

We encourage users to review the privacy, security, and cookie information provided by those organisations before using their services.

Third-party providers may change their cookies, technologies, retention periods, or policies independently of SkyKente.

We regularly review third-party integrations to ensure they continue to support our security, privacy, operational, and compliance objectives.

14. Maps, Location and Property Discovery

SkyKente may integrate mapping and location services to display property locations, neighbourhood information, nearby schools, hospitals, transport facilities, shopping centres, restaurants, and other points of interest.

These services may use cookies or similar technologies to improve map rendering, navigation, location search, route calculation, fraud prevention, and service reliability.

If you choose to share your device location, location information may be processed to help identify nearby properties or services relevant to your search.

Location sharing is generally controlled through your browser or device permissions and may be withdrawn at any time.

SkyKente will not ordinarily access precise location information unless you grant the necessary permission.

Maps and nearby-location services may be provided by independent mapping providers whose own privacy and cookie practices also apply.

15. Payment and Financial Service Cookies

Payment workflows may rely on trusted payment providers, financial institutions, mobile money operators, or payment gateways.

These providers may use cookies or similar technologies to authenticate transactions, prevent fraud, manage payment sessions, validate requests, comply with financial regulations, and protect payment information.

Payment-related cookies are generally managed by the relevant financial service provider in accordance with applicable banking, payment, privacy, and cybersecurity requirements.

SkyKente does not store your payment-card PIN, mobile-money PIN, or similar confidential payment credentials through browser cookies.

Payment providers may retain their own transaction identifiers, fraud-detection records, and technical session information as required for operational, legal, or regulatory purposes.

Users should review the privacy and cookie policies of the payment provider whenever they are redirected to an external payment page.

16. Artificial Intelligence and Personalisation Technologies

SkyKente may use artificial intelligence, machine learning, recommendation engines, and other automated technologies to improve the Platform and provide more relevant user experiences.

Cookies and similar technologies may help these systems remember user preferences, improve search relevance, personalise dashboards, recommend properties, or provide contextual assistance.

Personalisation technologies are intended to improve usability and discoverability rather than make legally binding decisions about users.

Automated recommendations should be treated as informational guidance only and should not replace independent judgement or professional advice where appropriate.

SkyKente does not use cookie information alone to make decisions that produce legal effects or similarly significant consequences for users.

As our Platform evolves, new AI-supported services may be introduced, and this Cookie Policy may be updated to explain the relevant technologies where required.

17. Browser and Device Cookie Controls

Most modern browsers and devices provide settings that allow users to review, block, delete, limit, or otherwise manage cookies and similar technologies.

Depending on the browser, you may be able to block all cookies, allow cookies only from selected websites, prevent third-party cookies, delete cookies when the browser closes, or remove cookies associated with a particular website.

You may also be able to clear cached files, local storage, site data, permissions, notification settings, and other information stored by your browser or device.

Browser controls vary across products, versions, devices, operating systems, and private browsing modes. You should refer to the help or privacy settings of the browser or device you use.

Blocking essential cookies may prevent login, account access, property applications, forms, security validation, payment-related workflows, consent storage, and other core Platform functions from operating correctly.

Clearing cookies may sign you out, remove saved settings, reset cookie preferences, clear temporary form information, or require you to repeat authentication.

Browser controls generally apply only to the specific browser, device, profile, or application in which the setting was changed.

If you use SkyKente on more than one browser or device, you may need to manage your cookie preferences separately on each one.

18. Local Storage and Application Data

In addition to browser cookies, SkyKente may use local storage, session storage, application storage, cached files, or similar device-based technologies.

Local storage may be used to remember cookie choices, interface settings, draft information, recently viewed properties, search preferences, language choices, or other information intended to improve continuity between visits.

Session storage may retain temporary information only for the duration of a browser tab, browsing session, or application workflow.

Mobile applications may store limited configuration, authentication, notification, security, and preference information on the device.

Cached files may include images, scripts, stylesheets, icons, property media, and other resources that help pages and application screens load more efficiently.

You may be able to clear local storage and application data through your browser, operating system, or device settings.

Clearing application data may remove saved preferences, sign you out, reset the application, delete locally stored drafts, or require you to download Platform resources again.

Local storage is not intended to contain complete payment credentials, mobile-money PINs, card PINs, or other highly confidential authentication secrets.

19. Cookie Consent and Preference Management

Where consent is required for optional cookies or similar technologies, SkyKente may present a cookie banner, consent notice, preference panel, or another control that allows you to make a choice.

Essential cookies may remain enabled because they are required for security, authentication, form protection, session management, consent recording, and core Platform operation.

Optional categories may include analytics, marketing, preference, performance, or other technologies that are not strictly necessary for the requested service.

You may be offered options to accept all optional cookies, reject optional cookies, or choose categories individually.

Consent choices should be presented in a manner intended to be understandable, specific, informed, and capable of being changed later.

SkyKente may record information about your consent decision, including the selected categories, date, time, policy version, browser, device, or technical identifier needed to remember the choice.

Recording consent choices helps us demonstrate compliance, apply the selected settings, and avoid repeatedly requesting the same decision during every page visit.

A cookie preference saved on one device may not automatically apply to another device, browser, account, application installation, or private browsing session.

Where no valid optional consent has been recorded, SkyKente should not intentionally activate consent-dependent technologies unless another lawful basis or legal exception applies.

20. Manage Your Cookie Preferences

You may use the controls below to manage optional cookie preferences for this browser.

Essential cookies remain enabled because they support security, login, session management, form submissions, CSRF protection, consent recording, and other core Platform functions.

Your choices are saved locally in this browser. Clearing browser data, using private browsing, changing browser profiles, or using another device may reset your selections.

21. Withdrawing or Changing Consent

Where optional cookies are based on consent, you may withdraw or change that consent at any time through the available cookie preference controls.

Withdrawing consent does not ordinarily affect the lawfulness of processing that occurred before the withdrawal.

When you reject an optional category, SkyKente should stop intentionally activating new technologies in that category through the current browser, subject to technical limitations and any lawful exception.

Cookies already stored on your browser may remain until they expire or are manually deleted.

You may therefore need to clear cookies or site data through your browser settings in addition to changing the preference within SkyKente.

Some third-party providers may require separate opt-out controls where their technologies operate independently or after you leave the SkyKente Platform.

Withdrawal of optional cookie consent should not prevent access to basic public information or essential account functions, although some personalised or analytical features may become unavailable.

If the cookie preference controls do not work correctly, you may contact SkyKente support and use browser-level controls while the issue is investigated.

22. Do Not Track and Global Privacy Signals

Some browsers and privacy tools may send a “Do Not Track”, Global Privacy Control, or similar signal indicating that the user prefers limited tracking or data sharing.

There is no single universally adopted technical or legal standard governing how every website must interpret all such signals.

SkyKente may recognise supported privacy signals where required by applicable law or where a reliable technical implementation is available.

A browser privacy signal may not replace the need to make choices through the SkyKente cookie preference centre where category-specific consent is required.

Signals may also be affected by browser extensions, device settings, network configurations, or third-party services.

We may update our handling of privacy signals as standards, laws, browser functionality, and regulatory guidance develop.

23. Cookie Retention Periods

Cookies and similar technologies may remain on your browser or device for different periods depending on their purpose, configuration, and whether they are session-based or persistent.

Session cookies usually remain only while the browser session is active and may be deleted when the browser or application closes.

Persistent cookies may remain for a defined period so that the Platform can remember preferences, authentication status, security information, consent choices, or other settings.

Essential security cookies may remain for the period reasonably required to maintain session integrity, prevent abuse, investigate incidents, or recognise trusted or suspicious activity.

Preference cookies may remain until the selected setting expires, the cookie is deleted, the feature changes, or the user resets the choice.

Analytics and performance cookies may have retention periods determined by SkyKente or the relevant analytics or monitoring provider.

Third-party cookies may be retained according to the independent provider's configuration and privacy policy.

We seek to avoid retaining cookie identifiers longer than reasonably necessary for the purpose for which they were created.

Retention periods may be shortened, extended, or reset where cookies are refreshed, consent is renewed, security needs change, a service is reconfigured, or legal requirements apply.

24. International Processing and Data Transfers

Some cookie, analytics, performance, hosting, communication, mapping, payment, security, or support providers may process information outside Kenya.

This means that technical identifiers, device information, analytics data, or similar information may be transferred to, stored in, or accessed from another country.

Where personal data is transferred outside Kenya, SkyKente seeks to ensure that the transfer is supported by an appropriate legal basis and suitable safeguards as required by applicable data protection law.

Safeguards may include contractual protections, recognised transfer mechanisms, an assessment of the destination's data protection framework, consent where appropriate, or another lawful arrangement.

The specific safeguard may depend on the provider, destination, category of information, service, and risks associated with the transfer.

Some third-party providers may process information under their own independent legal obligations and privacy policies.

Additional safeguards may apply where cookie-related information is combined with sensitive personal data or other information requiring enhanced protection.

25. Children’s Privacy

SkyKente’s general property-search, agency, landlord, tenant, payment, and property-management services are primarily intended for adults who have the legal capacity to use the relevant services or enter into property-related agreements.

We do not knowingly use optional advertising, behavioural profiling, or marketing cookies for the purpose of targeting children.

Information relating to a child may sometimes be processed where reasonably necessary for a lawful tenancy, household, occupancy, emergency contact, guardianship, accessibility, or property-administration purpose.

Where consent is required for processing information relating to a child, the consent should be provided or authorised by a parent, legal guardian, or other person legally responsible for the child.

Cookies used in connection with children’s information should be limited to technologies reasonably necessary to provide the relevant service, protect security, maintain records, or comply with law.

Users must not submit a child’s personal information through optional marketing, advertising, analytics, or public property workflows unless the submission is necessary, lawful, proportionate, and appropriately protected.

A parent, guardian, or authorised representative who believes that a child’s information has been processed improperly may contact SkyKente to request review, restriction, correction, or deletion where applicable.

26. Kenya Data Protection Compliance

SkyKente seeks to use cookies and similar technologies in accordance with the Data Protection Act, 2019, applicable Data Protection Regulations, and guidance issued by the Office of the Data Protection Commissioner.

Cookie-related personal data should be processed lawfully, fairly, transparently, and for specified and legitimate purposes.

We seek to limit cookie-related information to what is adequate, relevant, and reasonably necessary for the identified purpose.

Optional cookies that require consent should not be activated before valid consent has been obtained, unless another lawful basis or legal exception applies.

Consent should not be obtained through misleading wording, hidden controls, unnecessary pressure, confusing button design, or another method that prevents a user from making an informed choice.

Users should be able to reject optional cookies without being denied access to basic public information or essential Platform services, except where a particular optional feature reasonably depends on the relevant technology.

SkyKente may retain records of consent, refusal, withdrawal, policy versions, and preference changes where necessary to demonstrate compliance and apply user choices.

Where cookie information is associated with an identifiable person, the rights described in the SkyKente Privacy Policy may apply.

These rights may include access, correction, objection, restriction, deletion, withdrawal of consent, and complaint rights, subject to applicable legal requirements and limitations.

27. Consumer Protection and Transparent Choices

SkyKente seeks to provide cookie information and consent choices in a manner that is clear, understandable, accessible, accurate, and not misleading.

Users should be informed about the main cookie categories, their purposes, whether they are necessary or optional, and how preferences may be changed.

Optional cookie acceptance should not be presented as mandatory where the technology is not genuinely necessary for the requested service.

SkyKente seeks to avoid interface designs that make acceptance significantly easier than rejection in a manner that improperly influences user choice.

Where optional cookies support a particular benefit, such as personalised property recommendations, saved preferences, campaign measurement, or enhanced analytics, we may explain the benefit without misrepresenting the consequence of rejecting them.

Rejecting optional cookies should not result in an undisclosed fee, hidden charge, unexpected subscription, or loss of a consumer right.

Nothing in this Cookie Policy excludes, restricts, or waives a consumer protection, privacy, contractual, constitutional, or other right that cannot lawfully be excluded.

Concerns regarding unclear consent controls, unauthorised cookies, misleading notices, or failure to apply a saved preference may be reported through our official support channels.

28. Computer Misuse, Cybersecurity and Fraud Prevention

Cookies, session identifiers, security tokens, device information, access logs, and similar technologies may be used to prevent, identify, investigate, and respond to cybercrime and misuse of the Platform.

This may include suspected account takeover, credential theft, phishing, automated attacks, malicious scripts, fraudulent transactions, unauthorised scraping, identity misuse, session hijacking, denial-of-service activity, or attempts to bypass Platform controls.

Security technologies may help detect invalid authentication tokens, unusual login locations, repeated failed requests, suspicious devices, automated form submissions, or unexpected changes in account behaviour.

SkyKente may block or terminate a session, request additional verification, restrict an account, reject a form submission, reset credentials, or preserve relevant records where suspicious activity is detected.

Users must not alter, forge, steal, replay, intercept, manipulate, extract, or misuse cookies, tokens, session identifiers, or other security information.

Users must not attempt to bypass consent controls, authentication, access restrictions, rate limits, CSRF protection, bot protection, audit logging, or any other Platform security measure.

Security-related records may be retained for a reasonable period where necessary to investigate incidents, identify repeated abuse, protect affected users, support legal proceedings, or cooperate with a competent authority.

Suspected phishing, unauthorised account access, suspicious cookies, session theft, or other security concerns should be reported immediately.

29. Security Measures for Cookie Information

SkyKente applies reasonable administrative, organisational, operational, and technical measures intended to protect cookie-related information from unauthorised access, alteration, disclosure, misuse, destruction, or loss.

Security measures may include secure cookie attributes, encrypted transmission, restricted access, session expiry, token rotation, authentication controls, audit logging, monitoring, rate limiting, CSRF protection, and secure software-development practices.

Cookies containing session or security information may be configured to reduce access through client-side scripts where appropriate.

Cookies may also be configured to transmit only over secure connections or to reduce the risk of being sent in an unrelated cross-site request.

The particular security attributes used may vary depending on the cookie’s purpose, browser support, application architecture, service provider, and technical requirements.

No browser, mobile device, internet transmission, cookie mechanism, or storage system can be guaranteed to be completely secure.

Users should protect their devices, install security updates, use trusted browsers, avoid suspicious extensions, sign out from shared devices, and clear stored information where appropriate.

If a device is lost, stolen, shared without authorisation, or believed to be compromised, the user should change relevant credentials and notify SkyKente promptly.

30. Third-Party Provider Responsibilities

Third-party service providers may independently determine the cookies, retention periods, security measures, processing purposes, and legal bases that apply to their services.

SkyKente seeks to select providers that support appropriate privacy, security, operational, and compliance standards, particularly where they process information on our behalf.

Where a provider acts as a processor, SkyKente may require contractual commitments relating to confidentiality, security, authorised processing, incident reporting, deletion, return of information, and assistance with compliance obligations.

Some providers, including banks, payment processors, mobile-money operators, mapping services, social-media platforms, and regulated institutions, may act as independent data controllers.

Independent providers are responsible for their own cookie notices, privacy policies, consent mechanisms, retention practices, international transfers, and responses to data-subject requests.

SkyKente does not control cookies placed after you leave the Platform and visit an external website or application.

Users should review third-party cookie and privacy information before enabling an integration, making a payment, viewing embedded content, connecting an account, or using an external service.

We may suspend, replace, or remove a third-party integration where it creates a material security, privacy, legal, accessibility, reliability, or operational concern.

31. Changes to This Cookie Policy

SkyKente may update this Cookie Policy to reflect changes in cookies, similar technologies, Platform functionality, service providers, legal requirements, regulatory guidance, security practices, or business operations.

The last updated date displayed at the beginning of this page identifies when the current version became effective.

Material changes may be communicated through a cookie banner, Platform notice, account notification, email, mobile application, or another reasonable method.

Where a new processing activity requires consent, SkyKente will seek the required consent rather than relying solely on publication of an updated Cookie Policy.

A material change to optional cookie purposes may cause the Platform to request that you review or renew your preferences.

Previous consent choices may be reset where necessary because of a significant policy change, technical migration, browser reset, new domain, revised cookie categories, or updated legal requirements.

We encourage users to review this Cookie Policy periodically and whenever the cookie preference notice is displayed again.

32. Cookie Questions, Requests and Complaints

Contact SkyKente if you have questions about cookies, similar technologies, consent controls, browser storage, analytics tools, marketing technologies, or the application of your cookie preferences.

You may also contact us if optional cookies appear to remain active after rejection, if the preference controls do not work, or if you believe cookie-related information has been processed unlawfully.

Please include the page address, browser, device, operating system, date, approximate time, selected preferences, and a clear description of the issue where relevant.

Screenshots may assist our investigation, provided that they do not expose passwords, authentication codes, mobile-money PINs, card PINs, private keys, or unnecessary personal information.

Email: skykente@skykente.com

Phone: +254 715 135 666

Address: Dam Estate, H233 off Langata Road, Nairobi, Kenya.

You may also contact us through the Contact Us page or through support options available within your account.

Where your concern relates to cookies controlled independently by a payment provider, mapping provider, analytics service, social-media platform, or another third party, we may direct you to that provider.

If you are dissatisfied with our handling of a personal-data concern, you may have the right to submit a complaint to the Office of the Data Protection Commissioner or seek another remedy available under Kenyan law.

33. Acknowledgement

By continuing to use the Platform with essential cookies enabled, you acknowledge that those technologies may be necessary to provide secure sessions, forms, authentication, consent records, and other core functions.

Your use of optional cookies will depend on the choices you make through the available cookie banner, preference centre, browser controls, or device settings.

You acknowledge that rejecting optional cookies may reduce personalisation, analytics, saved preferences, campaign measurement, or other non-essential functionality.

You are responsible for managing preferences on each browser, device, profile, or application installation you use to access SkyKente.

This Cookie Policy should be read together with the SkyKente Privacy Policy, Terms and Conditions, Disclaimer, and other policies that apply to the Platform.