This Privacy Policy explains how SkyKente collects, receives, records, organises, stores, accesses, uses, shares, transfers, protects, retains, and otherwise processes personal data when you use our website, mobile applications, property marketplace, dashboards, tenant portals, agency tools, support services, and related products and services.

In this Privacy Policy, "SkyKente", "we", "us", and "our" refer to the operator of the Platform. "You" and "your" refer to any visitor, account holder, property seeker, applicant, tenant, landlord, property owner, agency representative, developer, employee, contractor, service provider, or other person whose personal information may be processed through the Platform.

We recognise that property transactions and property-management activities may involve significant amounts of personal, financial, tenancy, identity, and contact information. We are committed to processing such information lawfully, fairly, transparently, securely, and only for legitimate and clearly identified purposes.

This Privacy Policy is intended to support compliance with the Constitution of Kenya, the Data Protection Act, 2019, applicable Data Protection Regulations, the Consumer Protection Act, the Computer Misuse and Cybercrimes Act, electronic-communications requirements, and other applicable Kenyan laws and regulations.

This Policy should be read together with our Terms and Conditions, Cookie Policy, account notices, consent notices, subscription terms, and any specific agreement that applies to your use of the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will request that consent separately.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through SkyKente-controlled websites, mobile applications, dashboards, portals, contact forms, property listings, tenant services, payment records, maintenance workflows, communication systems, and customer-support channels.

It also applies to information lawfully obtained through agencies, landlords, property owners, developers, service providers, payment providers, referrals, business partners, public records, authorised integrations, and other sources connected with the operation of the Platform.

This Policy does not automatically govern the independent privacy practices of a landlord, property agency, property owner, developer, payment provider, bank, mobile-money operator, contractor, insurer, legal adviser, or other third party that separately determines how and why it processes personal data.

Where you submit information directly to such a third party through the Platform, that party may be responsible for providing its own privacy notice and complying with its independent data protection obligations.

External websites and services linked to the Platform may have separate terms and privacy policies. You should review those policies before providing information or authorising an integration.

2. Our Data Protection Role

Depending on the service and processing activity, SkyKente may act as a data controller, a joint controller, or a data processor.

We may act as a data controller where we determine the purposes and methods of processing, including account administration, customer support, Platform security, subscription billing, public property discovery, service analytics, fraud prevention, legal compliance, and SkyKente communications.

We may act as a data processor where an agency, landlord, property owner, developer, employer, or other organisation uses the Platform to collect, upload, manage, store, analyse, or access personal data under that organisation's instructions.

Organisations using SkyKente remain responsible for establishing an appropriate lawful basis, providing required privacy notices, obtaining consent where necessary, controlling user access, maintaining accurate records, determining retention periods, and responding to requests from individuals.

Where appropriate, we may enter into a separate data-processing agreement that describes the parties' respective responsibilities, confidentiality obligations, security controls, processing instructions, breach-management procedures, and data-return or deletion arrangements.

3. Personal Information We May Collect

The type of personal data collected depends on your relationship with SkyKente, the features you use, the information required to provide those features, and any legal or contractual obligations that apply.

Personal data we may collect includes:

Identity information: your full name, profile photograph, date of birth where required, identification type, identification number, signature, and information used to verify your identity, role, or authority.

Contact information: your telephone number, email address, postal address, physical address, emergency contact, and preferred method of communication.

Account information: username, encrypted password, authentication records, user role, permissions, account status, preferences, security settings, and account-recovery information.

Property-search information: your preferred locations, price range, property type, saved listings, search history, viewing requests, enquiries, and listing interactions.

Property application information: employment details, income information, intended occupancy, references, household information, guarantor details, supporting documents, and other information submitted during an application.

Tenant and lease information: tenancy status, assigned unit, lease period, rent obligations, deposits, notices, inspection records, occupancy information, communications, and lease-related documents.

Agency and business information: agency name, company details, registration information, professional role, staff details, ownership or management authority, licences, and contractual information.

Property information: property address, location coordinates, ownership or management details, photographs, videos, listing descriptions, prices, amenities, occupancy status, and supporting documents.

Payment and billing information: invoices, receipts, payment references, transaction amounts, payment status, subscription details, account balances, reconciliation records, and limited responses supplied by payment providers.

Maintenance information: repair descriptions, photographs, videos, access instructions, assigned contractors, costs, incident records, status updates, and related communications.

Support information: complaints, reports, messages, attachments, feedback, correspondence, and information supplied during customer-support interactions.

Technical information: internet protocol address, browser type, application version, device identifiers, operating system, login records, access time, referring page, error reports, session information, and Platform activity.

Location information: approximate location derived from your internet protocol address and precise location where you enable a location-based feature and grant the required permission.

Cookie and preference information: saved settings, cookie identifiers, consent choices, language preferences, and interaction information.

Security information: login attempts, device signals, audit logs, suspicious-activity indicators, authentication events, account-access records, and fraud reports.

We seek to collect only information that is adequate, relevant, and reasonably necessary for the purposes described in this Policy.

4. How We Obtain Personal Information

We normally collect information directly from you when you create an account, complete a form, submit an enquiry, apply for a property, request support, upload a document, make or record a payment, submit a maintenance request, or otherwise use the Platform.

We may also receive information from an authorised agency, landlord, property owner, developer, employer, tenant, representative, guarantor, contractor, service provider, or business partner.

For example, an agency may create an account for an authorised employee, a property manager may add an existing tenant, or a tenant may provide details of an authorised household member or emergency contact.

Banks, mobile-money operators, payment processors, and financial-service providers may supply transaction references, confirmation status, reversal notices, or other limited payment information.

We may also obtain relevant information from publicly available or legally accessible sources, including company registers, professional directories, public property advertisements, government records, company websites, or public business profiles.

Where information is obtained from another source, we will provide any notice required under applicable law unless a lawful exception applies.

5. Sensitive Personal Data

Some personal information may require additional protection because improper use could create greater risks to an individual's privacy, safety, dignity, financial wellbeing, or fundamental rights.

Depending on the service, sensitive information may include financial information, family information, biometric information, health information relevant to accessibility or emergencies, children's information, or other categories recognised as sensitive under applicable law.

SkyKente does not request sensitive personal data unless it is reasonably necessary for a clearly identified service, required by law, voluntarily supplied for an appropriate purpose, or supported by another lawful basis.

Where sensitive information is processed, additional safeguards may be applied, including stricter access controls, confidentiality obligations, data minimisation, limited retention, secure transmission, and enhanced monitoring.

Users must not send passwords, one-time authentication codes, mobile-money PINs, card PINs, private keys, or complete payment-card credentials through property enquiries, support messages, or ordinary communication tools.

6. Lawful Basis for Processing

SkyKente processes personal data only where an appropriate lawful basis applies. The relevant basis depends on the information, processing purpose, service, and relationship between the parties.

We may process personal data where it is necessary to provide a requested service, perform a contract, or take steps requested before entering into a contract.

We may process personal data to comply with legal, taxation, accounting, data-protection, consumer-protection, anti-fraud, court-order, regulatory, and recordkeeping obligations.

We may rely on consent for optional marketing, certain cookies, location-based services, or another processing activity for which consent is the appropriate legal basis.

Where we rely on consent, it is intended to be informed, specific, freely given, and capable of being withdrawn. Withdrawal does not normally affect processing that was lawful before the withdrawal.

We may process information where necessary for legitimate interests such as maintaining Platform security, preventing fraud, supporting customers, improving services, keeping business records, protecting legal rights, and understanding Platform performance.

We may also process personal data to protect a person's vital interests, establish or defend legal claims, perform a task authorised by law, or rely on another lawful ground recognised under applicable Kenyan law.

7. How We Use Personal Information

We may use personal information to create, verify, administer, secure, and maintain user accounts.

We may use it to authenticate users, manage permissions, recover accounts, investigate suspicious access, and prevent unauthorised use.

Personal information may be used to display and manage property, unit, land, and development listings and to help users discover relevant properties.

We may use enquiry information to connect users with agencies, property owners, landlords, developers, managers, and authorised representatives.

We may process application information to support property applications, viewing requests, tenant onboarding, and related communications.

Personal data may be used to administer leases, tenancy records, notices, inspections, payments, deposits, invoices, receipts, maintenance requests, and other property-management activities.

We may use contact information to send transactional messages, security alerts, account updates, payment reminders, maintenance notifications, and customer-support responses.

Technical and usage information may be used to improve Platform performance, investigate errors, analyse feature usage, enhance usability, and plan service improvements.

We may use information to detect and prevent fraud, phishing, identity misuse, unauthorised access, malicious activity, scams, and other unlawful or harmful conduct.

Information may also be used to comply with legal obligations, enforce our Terms and Conditions, respond to valid authority requests, resolve disputes, maintain audit records, and protect our rights and the rights of others.

8. Consumer Transparency and Fair Processing

SkyKente seeks to present material information concerning its services, subscriptions, fees, billing arrangements, property workflows, privacy practices, and service limitations in a manner that is reasonably clear, accessible, accurate, and not misleading.

Before a user completes a paid SkyKente subscription, we aim to provide information regarding the price, billing period, included features, material limits, renewal arrangements, and available cancellation process.

Property prices, rent amounts, deposits, service charges, utilities, agency fees, unit availability, completion dates, and other property information are generally supplied or determined by agencies, landlords, owners, developers, or other third parties.

Those parties remain responsible for ensuring that the information they publish is accurate, current, lawful, and not misleading.

We may retain records showing information presented when a user completed a subscription, application, enquiry, request, or transaction to assist with consumer complaints, billing questions, disputes, and audit requirements.

Nothing in this Privacy Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded under applicable Kenyan law.

9. When Personal Information May Be Shared

SkyKente does not disclose personal information indiscriminately. Information may be shared where reasonably necessary to provide a service, complete an authorised workflow, protect users, operate the Platform, comply with law, or fulfil another purpose described in this Policy.

Where you submit an enquiry, viewing request, property application, maintenance request, or similar communication, the relevant information may be shared with the agency, landlord, owner, developer, property manager, or authorised representative responsible for responding.

Information may be shared between tenants, applicants, owners, agencies, managers, and authorised staff where necessary to administer a property, lease, tenancy, notice, application, payment, or maintenance workflow.

Payment details may be shared with banks, mobile-money operators, payment processors, billing providers, and financial-service providers involved in processing, confirming, reconciling, reversing, or investigating a transaction.

Information may be disclosed to cloud-hosting providers, communications providers, analytics providers, storage providers, cybersecurity providers, software vendors, and other service providers that support Platform operations.

Where requested or authorised, information may be shared with maintenance providers, movers, inspectors, valuers, insurers, accountants, advocates, and other professional or operational service providers.

We may disclose information to courts, law-enforcement bodies, regulators, government agencies, public authorities, or other competent bodies where disclosure is lawfully required or permitted.

Information may also be shared with auditors, investors, lenders, professional advisers, purchasers, or affiliates in connection with financing, restructuring, acquisition, merger, or sale of all or part of the business, subject to appropriate legal and confidentiality safeguards.

We may disclose information with your valid consent or where you have instructed us to do so.

10. Service Providers and Data Processors

SkyKente may appoint service providers to perform technical, hosting, storage, payment, communication, analytics, customer-support, document, mapping, cybersecurity, and other functions on our behalf.

Where a service provider processes personal data on our behalf, we seek to require the provider to use the information only for authorised purposes, maintain confidentiality, implement appropriate security controls, and comply with documented instructions where applicable.

Providers may also be required to assist with data-subject requests, security incidents, audits, regulatory obligations, and the return or deletion of information when their services end.

Some service providers may act as independent data controllers. For example, banks, mobile-money providers, and regulated financial institutions may independently process transaction information under their own legal obligations and privacy policies.

11. Cookies and Similar Technologies

SkyKente may use cookies, local storage, software development kits, pixels, device identifiers, tags, and similar technologies to operate the Platform, maintain sessions, remember preferences, support security, understand usage, and improve performance.

Essential cookies may be required for login, authentication, session management, fraud prevention, load balancing, consent recording, and basic Platform functionality.

Preference cookies may remember language, location, appearance, accessibility, saved choices, and other user settings.

Analytics technologies may help us understand which pages and features are used, whether errors occur, how users navigate the Platform, and where performance may be improved.

Marketing technologies, where used, will be managed in accordance with applicable consent and communication requirements.

Third-party tools such as mapping, payment, media, analytics, or communication services may place or access their own cookies.

You can manage optional cookie choices through our Cookie Settings page where available or through your browser or device settings. Blocking essential cookies may prevent certain Platform features from functioning correctly.

12. Communications and Direct Marketing

SkyKente may send service-related communications required to operate your account and provide requested features.

Such communications may include verification messages, login alerts, security notifications, property-enquiry updates, application updates, payment reminders, maintenance messages, support responses, and policy notices.

Because transactional communications relate to services you requested or an active account, you may not be able to opt out of every such communication while continuing to use the relevant service.

We may send optional promotional information about SkyKente services, property opportunities, new features, events, or related offerings where we have an appropriate lawful basis.

You may unsubscribe from optional marketing using the link or instructions included in the message, through available account preferences, or by contacting us.

We do not authorise users to extract contact details from the Platform for spam, unsolicited bulk messages, harassment, unrelated marketing, unlawful profiling, or sale to third parties.

13. Information Security

SkyKente uses administrative, organisational, operational, and technical safeguards intended to protect personal data from accidental loss, unauthorised access, unlawful disclosure, improper alteration, misuse, destruction, or other unauthorised processing.

Security controls may include role-based access, authentication requirements, encrypted transmission where appropriate, secure password storage, audit logs, backups, monitoring, vulnerability management, staff confidentiality, vendor controls, secure-development practices, and incident-response procedures.

Access to personal data is intended to be limited to authorised staff, users, contractors, and providers who require the information for a legitimate and approved purpose.

No online platform, mobile application, transmission system, or storage method can guarantee absolute security.

Users are responsible for protecting their passwords, authentication codes, devices, email accounts, recovery information, and payment instructions.

You should use a strong and unique password, sign out from shared devices, keep your software updated, and report suspicious activity immediately.

We may temporarily restrict access, revoke active sessions, request additional verification, reset credentials, or preserve relevant logs where we suspect fraud, unauthorised access, account takeover, or another security threat.

14. Cybercrime Prevention and Platform Misuse

We may process account, device, transaction, technical, access, and audit information to detect, investigate, prevent, contain, and respond to suspected cybercrime and unlawful use.

This may include suspected fraud, account takeover, phishing, identity theft, malicious software, data theft, unauthorised access, credential attacks, payment scams, or attacks against Platform availability.

Users must not access or attempt to access accounts, servers, databases, administrative areas, source code, networks, devices, or information without lawful authority.

Users must not introduce malicious software, intercept communications, bypass authentication, falsify records, conceal activity, exploit a vulnerability, scrape restricted information, or interfere with Platform availability.

Relevant security information may be preserved where necessary to investigate incidents, protect affected individuals, establish or defend legal claims, comply with law, or cooperate with a competent authority.

Security vulnerabilities should be reported privately through our official contact channel. A person reporting a concern must not access, alter, download, destroy, or publicly disclose personal information belonging to other users.

15. Personal Data Breach Management

A personal data breach may involve accidental or unlawful loss, destruction, alteration, unauthorised disclosure of, or access to personal data.

Where we become aware of a suspected breach, we may take steps to contain the incident, protect affected systems, preserve evidence, assess the nature and scope of the breach, identify affected information, and evaluate potential harm.

We may also implement corrective measures, reset credentials, restrict affected accounts, notify providers, conduct forensic analysis, and review security controls.

Where notification is required by applicable law, we will seek to notify the Office of the Data Protection Commissioner, the relevant data controller, affected individuals, or another authority within the applicable legal period.

A notification may describe the nature of the incident, the information involved, likely consequences, protective actions taken, steps individuals should consider, and available contact details.

Users should report unexpected password resets, unauthorised changes, unusual payment instructions, suspicious login alerts, missing data, phishing messages, or other signs of compromise immediately.

16. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

This may include service delivery, account administration, property management, tenancy administration, legal compliance, accounting, taxation, audit, security, fraud prevention, dispute resolution, and legitimate business operations.

Retention periods vary depending on the nature and sensitivity of the information, the service involved, contractual requirements, legal limitation periods, regulatory obligations, security considerations, and active disputes or investigations.

Account information may be retained while an account remains active and for a reasonable period after closure where needed to resolve obligations, prevent fraud, maintain audit records, or comply with law.

Lease, payment, tenancy, invoice, receipt, inspection, and accounting records may be retained for periods required under applicable property, accounting, taxation, contractual, or legal requirements.

Security logs and access records may be retained for a reasonable period to investigate incidents, identify repeated misuse, protect the Platform, and establish or defend legal claims.

When personal data is no longer required, it may be securely deleted, anonymised, aggregated, or otherwise placed beyond ordinary use, subject to lawful retention requirements and backup cycles.

17. Accuracy of Personal Information

We take reasonable steps to maintain accurate, complete, and current personal information where accuracy is necessary for the purpose for which the information is processed.

Users are responsible for providing truthful information and promptly updating contact, account, employment, property, tenancy, payment, agency, and application details when they change.

Agencies and other organisational customers are responsible for reviewing and correcting information maintained in their own accounts.

You may request correction where you believe information held about you is inaccurate, outdated, incomplete, false, or misleading.

We may request supporting documentation before changing identity details, account ownership, agency authority, tenancy records, payment records, or other information whose alteration may affect another person or create a fraud risk.

18. Children's Personal Information

SkyKente's general property, agency, tenancy, and subscription services are primarily intended for adults who have the legal capacity to enter into the relevant arrangements.

We do not knowingly permit a child to create an independent landlord, agency, property-owner, or tenant account where adult legal capacity is required.

Information relating to a child may sometimes be processed where reasonably necessary for a lawful household, tenancy, guardianship, occupancy, emergency-contact, accessibility, or property-administration purpose.

Where consent is required, it should be provided or authorised by a parent, legal guardian, or another person legally responsible for the child.

Children's information should be processed in a manner that protects the child's best interests, privacy, dignity, security, and safety.

Users must not publicly upload children's identification records, school information, medical information, precise routines, photographs, or other sensitive details unless necessary, lawful, and appropriately protected.

19. Automated Processing and Recommendations

SkyKente may use automated processes to organise search results, recommend relevant properties, identify suspicious activity, classify support requests, detect technical errors, or prepare operational reports.

Property recommendations may consider factors such as preferred location, property type, price range, availability, saved listings, and previous searches.

Security systems may analyse account, device, access, behavioural, and transaction signals to identify activity requiring verification or human review.

Automated results may be incomplete or inaccurate and should not be regarded as legal, financial, valuation, lending, insurance, tenant-screening, or other professional advice.

We do not intend to make a solely automated decision that produces a significant legal or similarly significant effect unless the decision is permitted by law and appropriate safeguards are provided.

Where applicable, you may request information about significant automated processing, express your position, object to qualifying processing, or request human review.

20. International Data Transfers

Some infrastructure, service providers, communication systems, support tools, or technical services used by SkyKente may process or store information outside Kenya.

Where personal data is transferred outside Kenya, we seek to ensure that the transfer is supported by an appropriate legal basis and suitable safeguards.

Such safeguards may include contractual obligations, an assessment of the recipient country's data-protection framework, binding legal commitments, consent where appropriate, necessity for contract performance, or another recognised transfer mechanism.

The safeguards applied will depend on the destination, recipient, information involved, transfer purpose, and associated risks.

Additional requirements may apply where sensitive personal data is transferred outside Kenya.

Organisational customers must not export personal information from SkyKente to another country unless they have established a lawful basis and implemented the required safeguards.

21. Your Data Protection Rights

Subject to applicable law and any lawful limitations, you may have rights concerning personal data processed about you.

These rights may include the right to be informed about the collection and use of your personal data.

You may have the right to request access to personal data held about you and information concerning how it is processed.

You may request correction of inaccurate, outdated, incomplete, false, or misleading information.

You may object to certain processing or request restriction of processing where recognised by law.

You may request deletion of personal data in circumstances permitted by applicable law.

You may withdraw consent where processing is based on consent.

You may have the right to receive certain personal information in a structured and commonly used format where data portability applies.

You may have the right not to be subject to certain solely automated decisions with significant effects.

You may submit a complaint to SkyKente and, where appropriate, to the Office of the Data Protection Commissioner.

These rights are not absolute and may be limited where processing is required to comply with law, protect another person's rights, maintain security, investigate misconduct, or establish or defend legal claims.

22. How to Submit a Privacy Request

You may submit a privacy request using the contact details provided at the end of this Policy.

Your request should identify the relevant account, service, information, or processing activity and clearly explain the action you are requesting.

To protect information from unauthorised disclosure or alteration, we may need to verify your identity before acting on a request.

Where a request is submitted through a representative, we may require evidence showing that the representative is legally authorised to act for you.

We will seek to respond within the period required by applicable law. A complex request, a request involving substantial information, or a request requiring consultation with another organisation may take longer where the law allows.

A request may be limited or refused where disclosure would affect another person's rights, expose confidential information, undermine security, prejudice an investigation, conflict with legal obligations, or fall within another lawful exception.

Where we cannot fulfil a request, we will seek to explain the reason to the extent legally permitted and provide information about available complaint options.

23. Responsibilities of Agencies and Organisations

Agencies, landlords, property owners, developers, employers, and other organisational users must process Platform information only for lawful, authorised, and legitimate purposes.

Organisations are responsible for determining which employees, agents, contractors, or representatives may access their account and the level of access each person requires.

Access should follow the principle of least privilege and should be removed promptly when a person's role changes or their authority ends.

Organisations must not use tenant, applicant, employee, contractor, owner, or service-provider information for harassment, discrimination, unrelated advertising, unauthorised profiling, surveillance, or sale to third parties.

Organisations are responsible for maintaining their own privacy notices, data-processing records, access controls, retention policies, breach-response procedures, and processes for handling individual requests.

An organisation that downloads, exports, prints, emails, or otherwise removes personal information from SkyKente remains responsible for protecting the information outside the Platform.

Organisations must notify SkyKente promptly where they become aware of accidental disclosure, unauthorised access, data loss, misuse, or another incident involving information processed through their account.

24. Third-Party Websites and Integrations

The Platform may contain links to or integrations with payment providers, banks, mobile-money services, mapping tools, property portals, social-media platforms, communication services, and other external systems.

A third party may collect or receive personal information under its own terms and privacy policy when you follow a link, complete a payment, connect an account, or enable an integration.

SkyKente does not control how independent third parties process personal data and is not responsible for their separate privacy, security, service, or pricing practices.

You should review the third party's privacy notice, requested permissions, and security information before authorising access or providing personal information.

We may modify or disable an integration where it becomes unavailable, changes materially, presents a security or legal concern, or no longer supports the intended service.

25. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, regulatory guidance, Platform functionality, service providers, business operations, processing activities, or security practices.

The last updated date displayed at the top of this page identifies when the current version became effective.

Where a change is material, we may provide additional notice through the Platform, email, mobile application, account notification, or another reasonable method.

Where applicable law requires consent for a new processing activity, we will seek that consent instead of relying only on publication of an updated Policy.

We encourage you to review this Privacy Policy periodically and retain a copy of any version that applies to an important transaction or relationship.

26. Privacy and Consumer Complaints

If you have a concern about how SkyKente has collected, used, disclosed, retained, secured, or otherwise processed personal data, please contact us so that we can investigate the matter.

You may also contact us concerning a misleading SkyKente service description, an unauthorised Platform charge, inaccurate subscription information, or another consumer-facing concern relating directly to services provided by us.

A complaint should include your name, account details where applicable, a clear explanation of the issue, relevant dates, supporting records, and the outcome you are requesting.

We may request further information, transaction records, screenshots, correspondence, or identity verification where reasonably necessary to investigate the matter.

We will seek to handle complaints fairly, confidentially, and within applicable legal or regulatory timelines.

If you are dissatisfied with our response to a data-protection complaint, you may have the right to complain to the Office of the Data Protection Commissioner or pursue another remedy available under Kenyan law.

27. Contact Information

For privacy questions, access requests, correction requests, objections, deletion requests, consent withdrawals, data-breach reports, complaints, or other concerns concerning personal information, contact SkyKente using the details below.

Please provide enough information for us to identify the relevant account, service, communication, transaction, or processing activity.

Do not include your password, one-time authentication code, mobile-money PIN, card PIN, private key, or complete payment-card information in your communication.

Email: skykente@skykente.com

Phone: +254 715 135 666

Address: Dam Estate, H233 off Langata Road, Nairobi, Kenya.

You may also contact us through the Contact Us page or through the support options available within your account.

Where your request concerns information controlled by a particular agency, landlord, property owner, developer, or employer, we may direct your request to that organisation or provide reasonable assistance according to our legal role.

28. Acknowledgement

By using the Platform or providing personal information through it, you acknowledge that you have read and understood this Privacy Policy.

You understand that some processing is required to create and maintain an account, respond to property enquiries, administer Platform services, secure the Platform, fulfil contractual obligations, and comply with applicable law.

You also acknowledge that agencies, landlords, owners, developers, payment providers, and other third parties may separately process information under their own legal responsibilities and privacy notices.