This Disclaimer explains important limitations concerning the information, property listings, professional service connections, payment tools, communications, recommendations, documents, third-party services, and other functionality available through SkyKente.

In this Disclaimer, "SkyKente", "we", "us", and "our" refer to the operator of the website, mobile applications, dashboards, portals, property marketplace, communication tools, and related services collectively referred to as the "Platform".

"You" and "your" refer to any visitor, registered user, property seeker, prospective tenant, tenant, buyer, landlord, property owner, developer, agency representative, employee, contractor, maintenance provider, service provider, or other person who accesses or uses the Platform.

SkyKente provides digital tools intended to help users discover properties, communicate with listing providers, manage property-related workflows, maintain records, request services, and access general information.

The Platform is intended to support your review and decision-making process. It does not replace independent verification, professional advice, legal due diligence, financial assessment, property inspection, valuation, title searches, physical viewings, or direct communication with the relevant parties.

You should independently verify any information that may materially affect a tenancy, purchase, sale, lease, investment, payment, mortgage, maintenance decision, or other property-related transaction.

This Disclaimer should be read together with our Terms and Conditions, Privacy Policy, Cookie Policy, Safety Tips, and any specific agreement that applies to your use of the Platform.

Nothing in this Disclaimer excludes, limits, or waives any right, protection, guarantee, duty, liability, or remedy that cannot lawfully be excluded under applicable Kenyan law.

1. General Information Disclaimer

Information provided through SkyKente is intended for general property-search, administrative, operational, educational, and informational purposes.

Although we aim to present useful and reliable information, we do not guarantee that every statement, listing, document, price, calculation, description, status, availability notice, or third-party submission is complete, accurate, current, verified, or suitable for a particular purpose.

Property markets, rental prices, interest rates, regulations, availability, service charges, transaction fees, neighbourhood conditions, development timelines, and third-party services may change without immediate notice.

Information displayed on the Platform may be affected by delays, manual entry, user error, data imports, technical limitations, provider updates, or changes that have not yet been communicated to SkyKente.

You should not rely solely on information displayed on the Platform when making a legally, financially, personally, or commercially significant decision.

Where there is a conflict between general Platform information and a valid signed agreement, official record, payment confirmation, title document, court order, lender communication, or government record, the appropriate official or contractual record will ordinarily prevail, subject to applicable law.

2. Nature and Role of SkyKente

SkyKente provides technology that may facilitate property discovery, advertising, enquiries, tenant administration, agency management, invoicing, payment records, maintenance tracking, communication, reporting, and related workflows.

Unless expressly stated in a separate written agreement, SkyKente is not the owner, landlord, tenant, purchaser, seller, property developer, lender, insurer, valuer, surveyor, advocate, accountant, architect, engineer, estate agent, contractor, or property inspector in transactions between users.

The appearance of a property, agency, landlord, developer, maintenance provider, mover, lender, advocate, or other provider on the Platform does not automatically mean that SkyKente has approved, certified, licensed, endorsed, or guaranteed that person or service.

Any lease, purchase, sale, management agreement, reservation, mortgage, maintenance arrangement, service agreement, or other transaction is generally entered into directly between the relevant parties.

SkyKente is not ordinarily a party to such agreements and does not assume the contractual duties of a landlord, tenant, owner, buyer, seller, lender, agency, developer, contractor, or service provider.

Users are responsible for understanding the role of each party before entering into a transaction or transferring money.

3. Property Listing Information

Property, land, development, unit, and commercial listings may be created, uploaded, imported, updated, or managed by agencies, landlords, property owners, developers, agents, staff, scouts, or other third-party users.

Listing information may include property titles, descriptions, photographs, videos, prices, deposits, rent, service charges, amenities, dimensions, floor numbers, occupancy status, available units, construction progress, completion dates, coordinates, maps, and contact information.

Unless expressly stated otherwise, SkyKente does not independently inspect every property, verify every photograph, confirm every measurement, review every title document, validate every ownership claim, or confirm every listed price.

A listing may become unavailable, reserved, occupied, sold, withdrawn, repriced, or materially changed before the Platform is updated.

Photographs may have been taken at an earlier date and may not reflect the current condition, furnishings, occupancy, surroundings, construction stage, or appearance of the property.

Renderings, digitally enhanced photographs, staged rooms, floor plans, virtual tours, and artistic impressions may be illustrative and may not represent the final or current condition of a property.

Distances, dimensions, floor areas, plot sizes, travel times, and location descriptions may be approximate unless independently verified.

You should confirm all material property details directly with the authorised listing party before attending a viewing, submitting an application, signing an agreement, transferring funds, or making another commitment.

4. Ownership, Authority and Title Verification

The publication of a property listing does not constitute proof that the person who submitted the listing owns the property or has authority to lease, sell, advertise, develop, manage, or otherwise deal with it.

Users should verify the identity, authority, and legal capacity of any landlord, owner, developer, agency, agent, manager, or representative before providing confidential documents or making payments.

Where relevant, verification may include reviewing identification documents, agency appointments, management agreements, company records, title documents, searches, planning approvals, licences, land records, court orders, succession documents, or other appropriate evidence.

Property title, ownership interests, encumbrances, charges, cautions, restrictions, disputes, succession claims, court proceedings, boundary issues, and other legal interests should be independently confirmed through appropriate professional and official channels.

SkyKente does not guarantee that uploaded ownership documents, identity records, company details, title records, or authority documents are genuine, complete, current, enforceable, or free from fraud.

You should seek assistance from an appropriately qualified advocate, surveyor, valuer, land professional, government office, or other competent professional where necessary.

5. Property Availability and Reservation Status

A property displayed as available, vacant, featured, open for application, or ready for viewing may no longer be available when you contact the listing party.

Availability can change because of applications, reservations, payments, lease execution, occupation, sale, withdrawal, property damage, legal restrictions, owner decisions, or delayed system updates.

Saving a listing, submitting an enquiry, requesting a viewing, beginning an application, or receiving an automated acknowledgement does not reserve the property.

A property is not guaranteed to you unless the relevant authorised party has completed the required reservation, lease, sale, or other formal process and all applicable conditions have been satisfied.

SkyKente does not guarantee that an application will be reviewed, accepted, prioritised, or completed within a particular period.

Users should obtain written confirmation directly from the authorised property party before relying on a reservation or availability status.

6. Prices, Rent, Deposits and Charges

Property prices, rent, deposits, service charges, utility deposits, maintenance charges, agency fees, taxes, legal fees, valuation costs, insurance costs, moving expenses, transaction charges, and other amounts may be supplied or determined by third parties.

Unless expressly stated otherwise, SkyKente does not set, approve, guarantee, or warrant property-related prices or charges.

Amounts displayed on a listing may exclude additional charges or may have changed since the listing was last updated.

Users should request a complete written breakdown of all applicable charges before signing an agreement or making a payment.

A displayed price does not guarantee that a landlord, seller, developer, agency, or provider will accept an offer at that price.

Currency conversions, estimated monthly totals, move-in summaries, repayment illustrations, tax estimates, or other calculations may be approximate and should be independently verified.

SkyKente is not responsible for a pricing dispute between users except to the extent that the dispute relates directly to a fee charged by SkyKente for its own services.

7. Payment and Transaction Disclaimer

The Platform may display payment instructions, generate invoices, record payments, produce receipts, calculate balances, or connect users with third-party payment providers.

You are responsible for checking the recipient's name, account number, mobile-money number, transaction reference, amount, currency, and payment purpose before authorising any payment.

Payment instructions received through unofficial telephone numbers, personal social-media accounts, altered documents, forwarded messages, or suspicious emails should not be relied upon without independent verification.

A payment shown as initiated, submitted, pending, processing, recorded, or awaiting confirmation is not necessarily complete.

Final payment status may depend on the relevant bank, mobile-money operator, payment processor, receiving party, and successful settlement of the transaction.

SkyKente does not guarantee the availability, speed, security, reversal, refund, settlement, chargeback, or reliability of a third-party payment service.

A receipt generated or recorded through the Platform may be corrected where a payment was reversed, duplicated, entered incorrectly, fraudulently reported, or not successfully settled.

Except for payments made directly for SkyKente services, payment disputes should ordinarily be raised with the person or organisation that received the funds and the relevant payment provider.

If payment instructions appear suspicious, stop the transaction and verify the details through a trusted contact method.

8. No Professional Advice

Information available through SkyKente does not constitute legal, financial, tax, investment, mortgage, insurance, valuation, surveying, architectural, engineering, structural, planning, environmental, accounting, or other professional advice.

General guidance, articles, frequently asked questions, automated responses, help pages, calculators, templates, examples, checklists, or service descriptions are provided for informational purposes.

Such content may not account for your individual circumstances, property type, location, legal position, financial capacity, contractual terms, risk profile, or intended transaction.

You should consult an appropriately qualified and licensed professional before making decisions that depend on specialist advice.

A referral, contact link, provider profile, or service path available through SkyKente does not itself create a professional-client relationship.

A professional-client relationship exists only where the relevant provider separately agrees to act for you under applicable professional and contractual terms.

9. Legal Information and Documents

Legal-help pages, contract templates, lease examples, notices, clauses, checklists, and automatically generated documents available through the Platform do not constitute legal advice.

A template may not be appropriate for every property, tenancy, transaction, jurisdiction, ownership arrangement, or legal relationship.

Users are responsible for checking party names, property descriptions, dates, payment terms, notice periods, obligations, signatures, governing law, and other material provisions before using or signing a document.

SkyKente does not guarantee that a template, electronically generated document, digital signature, timestamp, or audit record will be valid, enforceable, admissible, or sufficient for every purpose.

You should obtain independent advice from a qualified advocate before signing a lease, sale agreement, mortgage, management agreement, development agreement, financing document, transfer instrument, or other legally significant record.

SkyKente is not responsible for legal consequences arising from a user's failure to review, customise, execute, register, stamp, serve, retain, or otherwise handle a document correctly.

10. Financial, Mortgage and Investment Information

Mortgage, financing, affordability, rental-yield, return, investment, repayment, deposit, interest, or cost information available through the Platform is general and may be based on assumptions.

Interest rates, lender requirements, credit decisions, loan limits, repayment periods, insurance requirements, fees, taxes, and eligibility criteria may change without notice.

A mortgage or affordability calculation does not constitute a loan offer, approval, guarantee, credit decision, or commitment by a lender.

Any estimate should be confirmed directly with an appropriately authorised lender, mortgage adviser, financial adviser, accountant, or other relevant professional.

Property values, rental income, capital growth, occupancy, resale potential, development returns, and investment performance are not guaranteed.

Real estate transactions may involve substantial financial, market, legal, construction, environmental, liquidity, fraud, and operational risks.

You are responsible for assessing your financial capacity, repayment ability, transaction costs, legal obligations, and risk tolerance before making a commitment.

11. Property Values and Market Estimates

Any displayed property value, estimated rent, market comparison, price range, yield, affordability figure, or suggested price is provided for general guidance unless expressly identified as a formal professional valuation.

Property values may be affected by location, condition, title status, planning permissions, market demand, infrastructure, occupancy, construction quality, neighbourhood changes, financing conditions, and other factors.

Automated estimates and user-supplied prices may not reflect the property's current open-market value or the amount a buyer, tenant, lender, insurer, or investor will accept.

SkyKente does not guarantee the accuracy of any automated valuation, market estimate, historical price, comparable listing, or projected return.

A formal valuation should be obtained from an appropriately qualified and registered valuer where required for lending, insurance, taxation, sale, investment, accounting, litigation, or another significant purpose.

12. Physical Condition and Property Inspections

Property descriptions, photographs, videos, virtual tours, floor plans, condition labels, and maintenance records do not replace a physical inspection.

A property may contain visible or hidden defects, structural problems, damp, pests, unsafe wiring, plumbing failures, drainage issues, boundary disputes, access restrictions, environmental hazards, or other conditions not shown in a listing.

SkyKente does not warrant that a property is safe, habitable, structurally sound, legally compliant, free from defects, fit for a particular use, or suitable for a particular user.

Prospective tenants, buyers, owners, and investors should inspect the property and, where appropriate, engage qualified inspectors, engineers, surveyors, valuers, contractors, environmental professionals, or other specialists.

You should also verify access, utilities, security, parking, drainage, road conditions, accessibility, common areas, fire precautions, and other matters important to your intended use.

Users should not rely solely on photographs, videos, descriptions, or statements made during a remote viewing.

13. New Developments and Off-Plan Property

Development listings may include proposed designs, artistic impressions, planned amenities, projected completion dates, estimated prices, model units, construction stages, and future facilities.

Such information may be preliminary and may change because of planning requirements, construction decisions, material availability, financing, market conditions, contractor performance, regulatory approvals, force majeure, or developer decisions.

Artistic impressions and model units may not represent the final property, finishes, views, dimensions, landscaping, common areas, or surrounding development.

SkyKente does not guarantee that a development will commence, be completed, meet a projected schedule, achieve a promised return, or include every advertised feature.

Prospective purchasers or investors should verify the developer's identity, authority, title, approvals, licences, financing arrangements, project history, construction contracts, and applicable buyer protections.

Independent legal, financial, technical, and valuation advice should be obtained before committing funds to an off-plan or incomplete development.

14. Maps, Locations and Nearby Services

Maps, coordinates, pins, route information, travel times, distances, neighbourhood names, and nearby-service information may be supplied by users or third-party mapping and location providers.

Such information may be approximate, incomplete, outdated, incorrectly positioned, or affected by road closures, traffic, infrastructure changes, provider errors, or device-location limitations.

A map marker may identify a general area rather than the property's exact entrance, plot boundary, unit, building, access road, or physical address.

Nearby schools, hospitals, shops, transport services, places of worship, restaurants, recreational facilities, or other establishments may close, move, change operating hours, or become inaccessible.

Displayed distance does not guarantee safe, convenient, legal, or practical access.

Users should independently confirm the location, route, neighbourhood, transport options, security, service availability, and accessibility before making a property decision.

15. Neighbourhood and Lifestyle Information

Neighbourhood descriptions, local guides, reviews, ratings, lifestyle information, safety observations, school information, transport details, and nearby-service information are general and may reflect subjective opinions or third-party data.

Conditions can vary according to the time of day, season, specific street, building, user experience, public-service changes, or personal expectations.

SkyKente does not guarantee that an area will meet a user's preferences regarding security, noise, traffic, schools, culture, transport, community, internet access, utilities, pollution, or lifestyle.

Users should visit the area, conduct independent enquiries, review official information, and assess the location according to their own needs.

Reviews or opinions submitted by other users do not necessarily represent the views of SkyKente.

16. Third-Party Professionals and Service Providers

SkyKente may provide contact paths, profiles, referrals, or service connections relating to legal assistance, mortgage support, insurance, valuation, relocation, moving, maintenance, repairs, cleaning, property management, inspection, and other services.

Third-party providers are independently responsible for their licences, qualifications, insurance, employees, subcontractors, pricing, advice, availability, conduct, quality, safety, timelines, contractual obligations, and legal compliance.

The inclusion of a provider on the Platform does not constitute a guarantee that the provider is suitable for your needs or will perform a service to a particular standard.

Users should independently confirm a provider's identity, qualifications, professional standing, licences, references, experience, insurance, pricing, scope of work, and contractual terms.

SkyKente is not responsible for disputes, injuries, property damage, delays, defective work, professional negligence, misconduct, overcharging, loss, theft, or other consequences arising from services supplied by an independent provider.

Any complaint about a third-party service should ordinarily be raised directly with that provider and, where applicable, the relevant regulator, professional body, insurer, or competent authority.

17. External Websites and Resources

The Platform may contain links to third-party websites, payment pages, social-media platforms, maps, videos, documents, government resources, service providers, lenders, and other external content.

External resources are controlled by their respective owners and may be subject to separate terms, privacy policies, cookie practices, accessibility standards, security controls, pricing, and legal requirements.

A link from SkyKente does not mean that we own, control, approve, certify, sponsor, or guarantee the external website, service, organisation, information, or transaction.

SkyKente is not responsible for external content, availability, security, malware, privacy practices, misinformation, charges, products, services, or transactions.

Users should exercise caution and review the relevant third-party terms before submitting information, downloading files, authorising access, or making payments.

18. User-Generated Content

Users may submit listings, property descriptions, messages, documents, photographs, reviews, maintenance reports, payment records, comments, and other content through the Platform.

Such content reflects the information, statements, and opinions of the submitting user and does not necessarily reflect the views or conclusions of SkyKente.

We do not guarantee that user-generated content is accurate, lawful, complete, fair, objective, authentic, or free from infringement.

Users should not rely solely on another user's statement when the matter can reasonably be verified through official records, direct communication, physical inspection, or professional advice.

SkyKente may review, restrict, remove, or preserve content where it appears unlawful, misleading, fraudulent, unsafe, defamatory, infringing, or contrary to Platform policies.

However, moderation does not amount to an endorsement or guarantee of content that remains visible.

19. Automated and Artificial Intelligence Features

SkyKente may use automated systems or artificial intelligence to support property search, recommendations, customer support, content organisation, fraud detection, classification, summaries, or other Platform functions.

Automated outputs may be generated from user information, Platform records, predefined rules, data models, or third-party technology.

Such outputs may be incomplete, outdated, misunderstood, incorrectly classified, or otherwise inaccurate.

Automated recommendations do not guarantee that a property, provider, financing option, agency, or service is suitable, available, affordable, safe, or legally appropriate for a user.

AI-generated responses, summaries, explanations, or suggestions do not constitute legal, financial, professional, valuation, mortgage, investment, or property advice.

Users should verify important information before acting on an automated output.

Where an automated feature appears to have produced a material error, users should contact SkyKente or the relevant listing party for clarification.

20. Search Results and Recommendations

Search results may be organised according to availability, relevance, location, property type, price, user preferences, listing quality, recency, featured status, commercial arrangements, or other Platform criteria.

The order in which listings appear does not necessarily indicate quality, value, legal status, suitability, popularity, safety, or endorsement.

Featured, promoted, sponsored, or prioritised listings may receive additional visibility.

Users should evaluate each property independently and not assume that a highly ranked or featured listing has undergone a complete legal, financial, technical, or ownership review.

Search filters and recommendations depend on available data and may exclude relevant properties where information is missing, incorrect, or classified differently.

SkyKente does not guarantee that search results will include every property available in a particular market or location.

21. Communications Between Users

SkyKente may enable users to send enquiries, messages, viewing requests, notices, maintenance updates, support communications, and other information.

We do not guarantee that a message will be received, read, understood, answered, or acted upon within a particular period.

Automated delivery reports, read indicators, timestamps, and status notifications may not conclusively prove that a particular person personally received or understood the communication.

Where a notice must satisfy a lease, contract, statute, court order, or legal procedure, users are responsible for confirming whether another method of service is required.

SkyKente is not responsible for false, misleading, abusive, threatening, discriminatory, defamatory, or fraudulent statements made by users.

Suspicious, abusive, or unlawful communications should be reported through the available support or reporting channels.

22. Cybersecurity and Account Security

SkyKente applies reasonable measures intended to protect the Platform and user information, but no internet-based system can be guaranteed to be completely secure.

Users are responsible for protecting passwords, authentication codes, devices, email accounts, account-recovery information, and payment instructions.

SkyKente is not responsible for losses caused by a user's disclosure of credentials, failure to secure a device, use of a compromised email account, or failure to report suspicious activity promptly, except where applicable law provides otherwise.

Phishing, impersonation, malware, account takeover, payment diversion, identity misuse, and other cybercrime may occur outside SkyKente's reasonable control.

Users should independently verify unexpected payment instructions, urgent document requests, password-reset messages, account changes, and communications requesting confidential information.

SkyKente personnel will not ask you to provide your complete password, mobile-money PIN, card PIN, or one-time authentication code.

Suspected fraud, phishing, account compromise, or unauthorised access should be reported immediately.

23. Personal Safety and Property Viewings

Users are responsible for taking reasonable personal-safety precautions when attending property viewings, meeting agents or providers, inspecting unfamiliar locations, or allowing access to a home or property.

You should verify the identity and authority of the person arranging a viewing or requesting access.

Where appropriate, inform a trusted person of your plans, attend during daylight, meet in a public or secure location, avoid carrying unnecessary cash, and leave if the situation appears unsafe.

Property owners, landlords, agents, tenants, contractors, and prospective occupants should follow applicable access, notice, safeguarding, security, and health-and-safety requirements.

SkyKente does not supervise physical meetings, property viewings, inspections, repairs, relocations, or other offline interactions.

Where an immediate threat, crime, fire, medical emergency, gas leak, electrical danger, or other urgent risk exists, contact the appropriate emergency service or responsible authority.

24. Maintenance and Repair Information

Maintenance and repair tools may allow tenants, landlords, managers, staff, and contractors to report, assign, document, update, and close repair requests.

Priority labels, due dates, estimated costs, automated reminders, status indicators, and assignment information are administrative tools.

They do not guarantee that a contractor will attend, that a repair will be completed by a particular time, or that an issue has been correctly diagnosed.

SkyKente does not independently inspect repair work or guarantee the qualifications, conduct, safety, quality, pricing, or availability of a maintenance provider.

Landlords, agencies, property managers, contractors, and occupants remain responsible for complying with lease obligations, safety requirements, access procedures, professional standards, and applicable law.

The Platform is not an emergency repair or emergency-response service.

Urgent threats to life, health, safety, security, utilities, or property should be reported directly to the appropriate emergency authority, utility provider, landlord, building manager, or responsible professional.

25. Documents, Records and Data Storage

The Platform may allow users to create, upload, store, view, download, export, or share leases, receipts, invoices, reports, notices, identification documents, property records, and other information.

Users are responsible for confirming that records are accurate, complete, properly signed, legally sufficient, and stored for the required period.

SkyKente does not guarantee that a digital copy will satisfy every statutory, contractual, evidentiary, accounting, registration, or professional requirement.

Users should retain independent copies of important records required for legal, tax, accounting, property, audit, insurance, financing, or business-continuity purposes.

Backups maintained by SkyKente are intended for operational recovery and may not allow restoration of a particular document, record, version, or historical state.

Access to records may be limited following suspension, account closure, subscription downgrade, termination, expiration of retention periods, or legal restriction.

26. Platform Availability and Technical Operation

SkyKente aims to provide a useful, secure, reliable, and continuously improving Platform.

However, we do not guarantee that the Platform will always be available, uninterrupted, error-free, current, secure, compatible, or free from technical defects.

Access may be affected by maintenance, software updates, infrastructure failures, internet outages, power interruptions, third-party service failures, cyberattacks, excessive demand, legal restrictions, or events outside our reasonable control.

Features, content, routes, integrations, listings, reports, eligibility requirements, plans, limits, support arrangements, and service availability may be changed, suspended, replaced, or discontinued.

Users are responsible for maintaining suitable internet access, supported devices, operating systems, browsers, application versions, and configurations.

SkyKente is not responsible for loss resulting solely from use of an unsupported browser, outdated application, insecure device, unavailable internet connection, or incompatible third-party software.

27. Errors, Omissions and Corrections

The Platform may contain typographical errors, calculation errors, incorrect classifications, duplicate records, broken links, outdated information, missing content, formatting issues, or other mistakes.

SkyKente may correct, update, remove, restrict, or clarify information at any time where an error is identified.

The correction of an error does not necessarily create a right to enforce the incorrect version of the information.

Where an error affects a transaction, payment, subscription, account balance, receipt, or contractual record, the matter may be reviewed using payment-provider records, signed agreements, audit logs, official documents, or other reliable evidence.

Users are encouraged to report inaccurate, suspicious, unavailable, duplicated, misleading, or incomplete content.

Submission of a report does not guarantee immediate removal, correction, suspension, refund, or another particular outcome.

28. No Guarantee of Results

SkyKente does not guarantee that use of the Platform will result in a successful property search, viewing, application, tenancy, sale, purchase, financing approval, investment return, maintenance resolution, service engagement, or dispute outcome.

Property decisions depend on factors outside SkyKente's control, including user preferences, third-party decisions, market conditions, property availability, legal requirements, affordability, document verification, credit assessment, negotiations, inspections, and contractual terms.

An agency, landlord, lender, seller, developer, provider, or other party may reject, delay, withdraw, modify, or impose conditions on a transaction.

The existence of a Platform account, verified email address, completed profile, saved listing, application, payment record, or provider profile does not guarantee a particular result.

Users remain responsible for evaluating risks, meeting deadlines, reviewing agreements, supplying accurate information, and completing required due diligence.

29. Consumer Rights and Mandatory Protections

Nothing in this Disclaimer is intended to exclude, restrict, misrepresent, or waive a consumer right, statutory guarantee, duty of care, compensation right, or other remedy that cannot lawfully be excluded.

Where SkyKente directly supplies a paid service, information concerning the price, billing period, included features, material limitations, renewals, and cancellation arrangements should be read together with the relevant pricing page, invoice, order form, subscription terms, or service agreement.

Users may submit complaints relating to inaccurate SkyKente billing, unauthorised Platform charges, misleading descriptions of SkyKente services, or another issue relating directly to services supplied by SkyKente.

Complaints relating to a property, landlord, agency, developer, lender, payment recipient, contractor, or independent provider should ordinarily be raised with the relevant party and any authority with jurisdiction over the matter.

Any limitation of liability stated in this Disclaimer applies only to the fullest extent permitted by applicable law.

30. Limitation of Liability

Nothing in this section excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Subject to the paragraph above and to the fullest extent permitted by law, SkyKente and its directors, officers, employees, affiliates, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss.

This includes loss of profits, revenue, anticipated savings, opportunity, business, goodwill, reputation, use, information, or other economic loss arising from or relating to use of the Platform.

SkyKente will not ordinarily be responsible for loss or damage arising from inaccurate, misleading, fraudulent, incomplete, or outdated information supplied by a user or third party.

We will not ordinarily be responsible for a property transaction, tenancy, viewing, payment, deposit, financing arrangement, inspection, professional service, maintenance service, relocation, or other agreement between users.

We will not ordinarily be responsible for unauthorised account access caused by a user's failure to protect credentials, devices, email accounts, or authentication information.

We will not ordinarily be responsible for the acts, omissions, advice, pricing, conduct, negligence, fraud, or service quality of a landlord, tenant, owner, agency, developer, lender, advocate, contractor, payment provider, or other third party.

We will not ordinarily be responsible for interruptions, delays, failures, or security incidents affecting banks, payment providers, mobile networks, cloud services, internet providers, mapping services, or other third-party systems.

Where SkyKente is found liable and applicable law permits a contractual limit, liability may be subject to the limits stated in the Terms and Conditions or the applicable written service agreement.

31. User Responsibility and Indemnification

Users are responsible for their listings, documents, messages, applications, payment instructions, property decisions, agreements, representations, and conduct on and outside the Platform.

To the extent permitted by law, a user may be required under the Terms and Conditions to indemnify SkyKente against claims, losses, penalties, liabilities, damages, and costs arising from the user's unlawful content, misrepresentation, infringement, fraud, contractual breach, violation of law, or misuse of the Platform.

This may include claims arising from unauthorised property listings, false ownership claims, misuse of personal data, forged documents, misleading payment information, unlawful discrimination, professional misconduct, or infringement of intellectual-property rights.

Any indemnification obligation remains subject to applicable law and the specific terms governing the user's account or service.

32. Events Beyond Reasonable Control

SkyKente will not be responsible for delay, interruption, unavailability, or failure caused by events outside our reasonable control.

Such events may include natural disasters, fire, flood, severe weather, epidemic, pandemic, war, terrorism, civil unrest, government action, court orders, labour disputes, national emergencies, internet outages, telecommunications failures, power interruptions, cyberattacks, infrastructure failures, or disruption affecting essential suppliers.

We may take reasonable steps to reduce disruption, protect users, preserve data, and restore affected services where practicable.

However, recovery times and service continuity cannot be guaranteed.

33. Reporting Suspicious or Inaccurate Information

Users are encouraged to report listings, profiles, messages, documents, payment instructions, reviews, or services that appear inaccurate, unavailable, misleading, fraudulent, unlawful, unsafe, or inconsistent with Platform rules.

A useful report should identify the affected listing, account, communication, payment, document, or provider and explain the concern clearly.

Supporting information may include screenshots, correspondence, payment records, listing links, dates, contact details, ownership evidence, or other relevant material.

Reports must not include passwords, authentication codes, mobile-money PINs, card PINs, private keys, or unnecessary sensitive information.

SkyKente may review the report, request additional evidence, contact affected parties, restrict content, preserve records, suspend access, or refer the matter to an appropriate authority.

We do not guarantee recovery of funds, removal of a listing, suspension of an account, prosecution, compensation, or another particular result.

Knowingly submitting a false, malicious, retaliatory, or misleading report may itself violate our Terms and Conditions.

34. Changes to This Disclaimer

We may update this Disclaimer to reflect changes in the Platform, applicable law, regulatory guidance, user risks, service providers, property workflows, payment tools, or business operations.

The last updated date displayed at the beginning of this page identifies when the current version became effective.

Material updates may be communicated through the Platform, account notification, email, mobile application, or another reasonable method.

Users are encouraged to review this Disclaimer periodically and before making a significant property or financial decision.

35. Relationship With Other SkyKente Policies

This Disclaimer supplements and should be read together with the SkyKente Terms and Conditions.

The Terms and Conditions govern your access to and use of the Platform and contain additional provisions regarding accounts, prohibited conduct, intellectual property, subscriptions, suspension, liability, indemnification, disputes, and governing law.

The Privacy Policy explains how personal data may be collected, used, shared, protected, transferred, and retained.

The Cookie Policy explains the use of cookies and similar technologies.

The Accessibility Statement explains SkyKente's accessibility commitments, known limitations, and support options.

Where a specific service agreement, subscription order, data-processing agreement, agency contract, or other written agreement applies, it may contain additional or more specific provisions.

36. Contact Information

Contact SkyKente if you have a question about this Disclaimer, wish to report inaccurate Platform information, or have a concern about a listing, account, payment instruction, provider, document, or service path.

Please provide enough information for us to identify the relevant listing, page, account, message, document, payment, or provider.

Do not send your complete password, one-time authentication code, mobile-money PIN, card PIN, private key, or complete payment-card details.

Email: skykente@skykente.com

Phone: +254 715 135 666

Address: Dam Estate, H233 off Langata Road, Nairobi, Kenya.

You may also contact us through the Contact Us page or through the support options available within your account.

Where a concern relates to a property, payment, document, or service controlled by an agency, landlord, owner, developer, lender, contractor, payment provider, or another third party, we may direct you to the appropriate party.

37. Acknowledgement

By accessing or using the Platform, you acknowledge that you have read and understood this Disclaimer.

You acknowledge that property transactions, tenancy decisions, payments, financing, investments, physical viewings, professional services, and third-party interactions involve risks that should be independently evaluated.

You agree that important property, ownership, payment, legal, financial, safety, professional, and contractual information should be verified before you rely upon it or make a commitment.

Where you do not understand information displayed through the Platform, you should seek clarification from the relevant party or an appropriately qualified professional before proceeding.